Customer Support Engineer
6 hours ago
Customer Support Engineer Join to apply for the Customer Support Engineer role at Tait Communications . We're offering a permanent opportunity in our Singapore office for an experienced professional who is passionate about technology, problem-solving, and delivering exceptional customer experience. In this role, you will be at the forefront of supporting our customers, applying your technical expertise to keep critical communications running smoothly. You will play an important part in strengthening customer relationships while contributing to the success of a global leader in critical communications. Key Responsibilities Troubleshooting, fault‐finding, and replicating issues Providing expert technical advice and guidance to customers Preparing and delivering customer reports Testing and validating network, terminal, and software components Managing incidents and problems in line with ITIL principles This role also includes rostered on‐call support scheduled hours to support customers outside of regular business hours, ensuring our customers are backed by expert help whenever they need it. About you We're looking for someone who combines strong technical ability with a customer‐first mindset. Experience Required 3+ years' experience in an ICT or wireless communication technical role Solid knowledge of Land Mobile Radio systems (P25, DMR, trunking, simulcast) and ideally some exposure to LTE technologies Familiarity with ITIL Service Management practices A degree in engineering or equivalent hands‐on technical experience Strong attention to detail and a proactive, solutions‐focused approach Perks of working with us Flexible working options We prioritise your wellbeing through health insurance The opportunity to join a globally recognised critical communications provider About the Company For more than 50 years, Tait Communications has been designing, delivering and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe. Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop. For more information about the company, our products and solutions offered to our customers, please visit our website: How to Apply If this role is of interest to you, apply now with your CV and Cover Letter. Applications will close Sunday 9th November 2025. Seniority Level Mid‐Senior level Employment Type Full‐time Job Function Customer Service, Information Technology, and Sales Industries Telecommunications, Engineering Services, and Manufacturing #J-18808-Ljbffr
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Customer Support Engineer
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