Commercial Operations Lead, Asia

**Summary**:
Our client is a global healthcare company with a century-long legacy in delivering innovative medical solutions, empowering people to live healthier lives through advanced technologies, strategic partnerships, and the dedication of thousands of employees worldwide.

**Role and Responsibilities**:
As the Commercial Operations Lead for Asia, you'll drive business operations by optimising sales processes, customer relationship management, data analytics, and dashboard reporting. You'll partner with Asia commercial leaders and in-country teams to set priorities and provide tools for implementation.

Your focus will be on four key pillars: Salesforce effectiveness, operational excellence, business analysis and reporting, go-to-market modeling, and contract management. Additionally, you'll support commercial operations in Korea.

**Salesforce Effectiveness**
- Work with in-country commercial leaders to drive salesforce effectiveness, including sales rep territory plan, call plan, call frequency, talk tracks, and document these and track accordingly
- Propose and manage Asia’s sales incentive plan governance and process including KPI setting, documentation, tracking and harmonization within Asia, and international region wherever feasible
- Asia champion for SFDC to drive adoption and work with global/international on system improvements and customization. Ensure effective use of SFDC system and other tools to support sales and marketing activities

**Business analyses and reporting**
- Define, establish and monitor KPIs to assess sales team performance
- Provide regular reports and insights to senior leadership and country commercial leaders on market trends, region performance and gap analyses
- Develop business models and scenario analysis for new business opportunities or variations to existing business models (eg., GTM model)

**Operational Excellence**
- Analyse and define sales processes to enhance efficiency.
- Work with countries, external vendors and functional leaders to evaluate current Quote - To - Cash processes and streamline processes to improve efficiencies and customer experience
- Collaborate with SCM team to drive smooth S&OP process with countries and global
- Implement standardized procedures and best practices across the region’s commercial organisations
- Lead and work with IT on sales operational system improvements and implementation

**Go To Market Strategy**
- Evaluate and optimize GTM model in Asia countries in partnership with local commercial leaders, with objective to improve profitability and simplify operations
- Work with relevant functional leaders to develop and implement system to manage contracts
- Analyse and develop pricing strategies, discount structures, and contract negotiation guidelines to maximise profitability while maintaining customer satisfaction

**Training and Development**
- Develop and deploy sales enablement tools, including training programs and sales playbooks, to enhance the capabilities of the sales teams in Asia
- Foster a culture of continuous improvement by promoting ongoing learning and development

**Requirements**:

- Bachelor’s or master’s degree in business, Marketing or related field.
- 10 + years’ experience in commercial operations or commercial excellence.
- Strategic thinking with the ability to translate business objectives into actionable commercial excellence initiatives.
- Excellent analytical skills with proficiency in analysing complex data, identifying trends and actionable insights.
- Strong project management skills, with the ability to lead and execute multiple projects simultaneously within a matrix organisation.
- Good communication and presentation skills.
- Healthcare or Medtech experience in a regional capacity will be an advantage

**Specialization**
**Sales / Business Development

**Type of Employment**
**Permanent

**Minimum Experience**
**Fresher

**Work Location**
**Singapore