Senior Retail Field Force Executive

6 days ago

Pasir Panjang, Singapore Samsung Electronics Full time

Position Summary

Assist in the management of the Field Force (FF) team consisting sales promoters and brand ambassadors to achieve their targets and handles daily operation/administrative duties.

Role and Responsibilities
- Responsible for motivating and managing the performance (achievements, attitude & conduct) and quality of sales promoters in the assigned retail outlets/stores.
- Performs regular ground checks and obtain retailers’ feedback on FF personnel deployed, or assigned to store.
- Identify skill gaps and provide in-field coaching to improve staff performance and efficiency.
- Effective deployment and allocation of manpower based on specified requirements for full-time and part-time promoters.
- Planning of monthly work schedule for full-time promoters.
- Monthly monitoring of sales and expenses of FF effort to ensure targets and KPIs are met.
- Check and process all FF related invoices, ensuring accuracy in billing.
- Maintain FF personnel database which includes information like promoter grading, compensation package, training attendance, sales achievement, store deployment monthly basis etc.
- Maintain, monitor and review Mystery Shopping Program (MSP) result and provide recommendations to improve score.
- Ensure timely submission of FF data such as monthly sales target, sell out information and compensation for reporting purpose.
- Prepare weekly FF report and promotion check list for department meeting and FF briefing respectively.

Skills and Qualifications
- Develops professional expertise by complying with company policies and procedures
- Works on problems of moderate scope where analyzing situations or data requires a review on various factors
- Exercises judgment within defined procedures and practices to determine appropriate action
- Normally receives general instructions on routine work with detailed instructions on new projects or assignments
- Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience

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