Service Delivery Manager
20 hours ago
**Job Overview**
We are looking for a dedicated and customer-focused Service Delivery Manager to oversee and ensure the effective delivery of services to our clients. The Service Delivery Manager will be responsible for maintaining strong client relationships, ensuring service quality and compliance, managing a team of service personnel, and driving continuous improvement in service delivery processes.
**Responsibilities**
- Lead and manage end-to-end service delivery operations, ensuring services meet agreed SLAs, KPIs, and client expectations.
- Act as the primary point of contact for clients regarding service delivery performance and issue resolution.
- Develop and implement service improvement plans to drive quality, efficiency, and customer satisfaction.
- Oversee the day-to-day performance of service teams, including scheduling, staff allocation, and performance monitoring.
- Ensure compliance with company policies, industry regulations, and client-specific contractual obligations.
- Conduct regular service reviews with clients and internal stakeholders.
- Collaborate with cross-functional teams (e.g., HR, Admin, IT, Procurement) to support operational needs and resolve service-related challenges.
- Prepare service performance reports and present insights and recommendations to senior management.
- Support in the onboarding and transition of new clients or contracts.
- Lead initiatives to optimize resource utilization and manage service delivery costs effectively.
**Requirements**:
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- At least 5 years of experience in service delivery, client relationship management, or operations management.
- Proven track record of managing service delivery teams in a customer-centric environment.
- Strong leadership and team management skills.
- Excellent communication, problem-solving, and interpersonal abilities.
- Solid understanding of service management principles and tools.
- Ability to work under pressure, multitask, and meet tight deadlines.
-
Delivery Manager
6 days ago
Singapore HUNTER DELIVERY PTE. LTD. Full time**Key Responsibilities** - Manage end-to-end delivery of projects, ensuring timely and highquality outcomes - Serve as the primary liaison between internal teams and clients - Track project progress, resolve issues, and mitigate risks - Collaborate with stakeholders to define project scope, goals, and deliverables - Lead and motivate cross-functional...
-
delivery manager
6 days ago
Singapore HUNTER DELIVERY PTE. LTD. Full time $80,000 - $120,000 per yearKey ResponsibilitiesManage end-to-end delivery of projects, ensuring timely and highquality outcomesServe as the primary liaison between internal teams and clientsTrack project progress, resolve issues, and mitigate risksCollaborate with stakeholders to define project scope, goals, anddeliverablesLead and motivate cross-functional teams to deliver on...
-
Manager/senior Manager
3 days ago
Singapore NCS National Council of Social Service Full timeOversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s) [What the role is] Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Duties include the following: Implementing service...
-
Manager/senior Manager, Service Delivery
2 weeks ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s). **[What you will be working on]** **Be part of a team that**seeks**to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.** **1....
-
Customer Service
1 week ago
Singapore L D S DELIVERY SERVICE Full time1 year exp **Roles & Responsibilities** **1) Customer Service** - Liaise with customers and the operation team. - communicate and arrange the jobs orders. - Upkeep and perform system regularly. **2) Administration** - computer literate. - Prepare debtors listing and send reminders for late payment. - Perform ad-hoc duties assigned by Supervisor. -...
-
Delivery Driver
1 week ago
Singapore ALI DELIVERY SERVICES PTE. LTD. Full time**Delivery Driver Job Description Template** We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order...
-
Senior Manager, Service Delivery
34 minutes ago
Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]Oversee implementation and growth of social services and initiatives that meet the needs of service users effectively and efficiently.[What you will be working on]Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to...
-
Deputy Director, Service Delivery
3 days ago
Singapore NCS National Council of Social Service Full time[What the role is] Support Director in leading division and collaborating with other NCSS divisions to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. This includes the following: Lead the team to enable delivery of quality and effective services by service providers by...
-
Area Manager
1 week ago
Singapore Delivery Hero Full timeAbout the opportunity **About the job**: This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. **Must be available to work weekends and at different locations in Singapore. Hours may...
-
Service Delivery Manager
1 week ago
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeService Delivery incorporates the end to end deliverables of the Service Contract delivered by Singtel Group (or it’s sub entities). This includes service governance, client engagement with Customers, and managing external and internal stakeholders’ expectations and deliverables outcome. The service delivery will also cover the growth of the account and...