Project Team Leader

1 week ago

Queenstown, Singapore inCall Systems Pte Ltd Full time

**Job Description & Requirements**

**Responsibilities**:

- Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels and delegate tasks to the appropriate team member.
- Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training.
- Develop team schedules and assist in the successful onboarding and training of team members
- Create and communicate a clear list of expectations and goals for team members to follow
- Offer emotional support to project team members and make people feel valued
- Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress
- Implement incentives to keep the team motivated and focused on their daily tasks project goals
- Provide frequent feedback on employee performance, address weaknesses or inefficiencies, and offer support to improve skill gaps
- Nurture collaboration amongst team members
- Write project reports as necessary
- Reward team members for their continued efforts and celebrate accomplishments

**Requirements**:

- Min Diploma or equivalent with Min 2 year of B2B experience in a Telesales or Contact Centre environment (Preferably in the area Finance or Technology solution industry) with Min diploma or equivalent
- Strong communication - T effectively convey ideas and promote and facilitate communicaiton
- Critical Thinking - Finding crative solutions and anticipating potential roadblocks in productivity and overcoming obstacles to achieve success in every situation.
- Team Management - Establish a team of individuals with the right skill set and encourage collaboration which involves teamwork, goal setting and regular performance reviews.
- Self-motivated and self-driven; able to work independently with little or no supervision while maintaining consistently high productivity
- Time Management - Understand the capabilities and skill levels of the team and strong time management skills to ensure all tasks are completed efficiently.

**Salary**: $2,500.00 - $3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Promotion to permanent employee

Schedule:

- Monday to Friday

**Experience**:

- Call center: 2 years (preferred)

Work Location: In person

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