Regional Head of Customer Service

6 days ago


Singapore TECH GRID ASIA PTE. LTD. Full time

**About the Role**

We are looking for an experienced **Regional Head of Customer Service**to design and implement a comprehensive support system that enhances player experiences across multiple languages and regions. This role requires a strategic leader who can build and oversee a diverse multinational team, drive service excellence, and collaborate with product and technology teams to optimize customer support infrastructure.

**Key Responsibilities**
- Develop and execute a **global customer service framework**, ensuring seamless support for players worldwide.
- Recruit, manage, and cultivate a **high-performing multinational customer service team**, fostering a positive culture and robust talent development initiatives.
- Continuously refine **service workflows, standards, and monitoring systems**, tracking KPIs to proactively address challenges and improve player satisfaction.
- Partner with technical and product teams to enhance customer support infrastructure, including the **implementation of AI-driven solutions**for efficiency and scalability.
- Gather and analyze **user feedback**to inform product development teams, driving enhancements in usability and overall player experience.
- Identify, select, and manage **external customer service providers**, ensuring service flexibility and quality control.

**Job Requirements**
- **5+ years of experience**in customer service operations, with a proven track record in managing multinational teams of 50+ members.
- A **customer-first mindset**, strong awareness of player needs, and a passion for delivering exceptional support through innovative service models.
- Hands-on experience in **intelligent customer service, call centers, VIP support, or multinational service operations**.
- Solid understanding of **internet-based product operations and data-driven management**; gaming industry experience is highly desirable.
- Self-motivated, eager to learn, and highly results-driven, with a strong commitment to continuous improvement.
- **Fluency in both Chinese and English**, with the ability to use them as working languages; experience leading multinational teams is an advantage.



  • Singapore Customer Service Full time $40,000 - $60,000 per year

    Join us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...

  • Regional Head

    1 week ago


    Singapore 上海初人信息科技有限公司 Full time

    **Singapore and Malaysia Regional Head** **Job Summary**: **As the Head of Singapore and Malaysia, you will be responsible for leading and expanding our business operations in the region. You will drive strategic initiatives, manage key relationships, and oversee the overall expansion, growth and profitability of the business.** **We Offer**: **Competitive...


  • Singapore Movers Inn International Relocation Full time

    We’re Hiring: Head of Customer Service Division – Relocation Services Location: INDIA | Type: Full-time Are you a customer experience leader passionate about delivering world‑class relocation services? Join Movers Inn Relocation , where we help families, professionals, and corporates move seamlessly across the globe. We’re looking for an experienced...


  • Singapore Movers Inn International Relocation Full time

    We're Hiring: Head of Customer Service Division – Relocation Services Location: INDIA |Type: Full-time Are you a customer experience leader passionate about delivering world‐class relocation services? Join Movers Inn Relocation , where we help families, professionals, and corporates move seamlessly across the globe. We're looking for an experienced Head...


  • Central Singapore TLL BUSINESS MANAGEMENT SERVICES PTE. LTD. Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $5,000 - $6,500 Per Month**Date Posted** - 8 hours agoAdditional Details **Job ID** - 144146**Job Views** - 27Roles & Responsibilities In this role as the Head of Enrolment and Customer service (Centre level), you will assist the Director of Planning, Enrolment and Customer...


  • Singapore EOS of North America Inc. Full time

    Job Title: Head of Service APAC (M/F/d) Location: Singapore WHAT YOU’LL BE DOING: - You are responsible for the overall success of the service business in APAC and the customer satisfaction in the region - You will oversee and manage the overall aspects covering but not limited to strategic, business and operational management - Service Revenue and P&L...


  • Singapore SmartStream Full time $281,000 per year

    DescriptionOpen Date: 10/11/2025Close Date: 2/12/2025Regional Head for Client Service and Delivery (Asia)Salary: Up to SGD $281,000 dependent on experience + bonus & excellent benefitsLocation - SingaporeSmartstream is embarking its most exciting journey in recent times. To continue to service and support the world's top banks and asset managers we are...


  • Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time

    Roles & Responsibilities Opportunity to lead and grow in a startup environment Career acceleration through diverse responsibilities About Our Client Our client is a premier gymnastics academy dedicated to delivering world-class training, exceptional service, and a transformative experience for every student. With a focus on excellence, structure, and...


  • Singapore Innergy Consulting Pte. Full time $120,000 - $180,000 per year

    We are seeking a self-driven and independent Head of Customer Service for one of our shipping clients. This incumbent will be responsible for driving operational excellence, enhancing customer satisfaction, lead and manage the Customer Service team in delivering an exceptional customer experience aligned with the companys strategic objectives. The Head of...

  • HEAD OF SERVICES

    2 days ago


    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The jobholder reports directly to the VP Customer Support and Services in ATR Eastern Support, and functionally to both the Head of Spares & Material Operations and the Head of GMA & Repair Services based at ATR Headquarter. The Head of Services is accountable of the spares support, the repair/standard exchange contracts administration, and the repair...