
Customer Success Manager
4 days ago
Looking for a maverick who is passionate about increasing digitals share of Business for Lemnisk clients
- Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients
- Define and Execute strategy for retention and cross sell for every account
- Understand client known and unknown needs and partner with Delivery and product team to address client needs
- As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
- Engage with CMO, Head Digital marketing, Head Digital, Head Analytics,Head -Innovation and other C level executives.
- Provide Client and market level insights for product innovation
- Lead presales for the region & given set of accounts
- Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs
**Requirements**:
- 2-3 years of experience, with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.
- Must know English, must have excellent communication skills.
- Proven track record of upselling/cross selling
- Experience in working with and influencing customers at multiple levels up to CXOs.
- Willingness to travel, if required on short notice.
- BFSI(Banking, financial services and insurance), Retail or Telecommunication experience is a plus
**Benefits**
Salary range SGD 60,000 to SGD 72,000 per annum
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