Customer Service Advisor

1 week ago

Singapore Cyberdyne Tech Exchange Pte Ltd Full time

Cyberdyne Tech Exchange (CTX) is a digital green exchange licensed and regulated by the Monetary Authority of Singapore and powered by Nasdaq’s advanced trading and surveillance technologies. Founded in 2018, it provides qualified asset owners and institutional investors with a full-service infrastructure including primary issuance, secondary trading, settlement, and custody of asset-backed tokens. Singapore-based CTX aims to be a global hub for green financing and will the first exchange to incorporate carbon disclosures for both issuers and investors.

**Roles and Responsibilities**:

- Support clients in the on-boarding process and provide support post on-boarding
- Ability to understand customers’ needs and provide appropriate solutions and attention promptly
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
- To adhere to professional standards of behaviour & conduct in dealing with customers.
- Solicit customers’ feedback and identify problem trends for improvement actions.
- Work with the different business units to address and resolve issue for customers

**Requirements**:

- Diploma in any discipline with approximately 3 - 5 years of relevant experience.
- Experience as a Customer Support Specialist or similar client service role.
- Familiarity with the financial industry in a call centre environment is a plus.
- Has passion for customer service.
- Able to work in a fast-paced and demanding environment.
- Excellent problem-solving skills.
- Comfortable to work rotating shift hours including weekends and public holidays, if required.
- Effective communications skills in both English and Mandarin in order to liaise with both English & Mandarin-speaking counterparts
- A team player that collaborates well with other departments.
If you are looking to be part of a growing, award-winning team within the financial technology industry, we would like to hear from you. Remuneration will commensurate with experience and qualifications.

**Job Types**: Full-time, Permanent

**Salary**: $2,600.00 - $3,500.00 per month

**Experience**:

- Customer service: 1 year (preferred)
License/Certification:

- work eligibility status in Singapore (required)
Work Remotely:

- Temporarily due to COVID-19

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