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Customer Success Manager

2 weeks ago

Singapore UiPath Full time

Life at UiPath:
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Overview:
You’ll provide a true add value to our customers by increasing our product adoption and utilization, enriching our relationship and communications and being a customer centric partner with a view to achieve higher NPS & CSAT scores, minimize Churn and create scaling opportunities across different business units.

What you'll do at UiPath:

- Ensure the UiPath message “Customers Matter” by ensuring customers see the Automation Add Value and realization of business objectives.
- Act as a strategic & trusted advisor to the customer.
- Empathize with every aspect of the customer experience, putting customers’ needs first.
- Maintain high levels of customer engagement by regularly engaging with customers.
- Drive higher customer satisfaction and loyalty by addressing customers challenges and warranty renewals.
- Enabled customers to drive Automation journey using workshops, training, enablement sessions, and becoming product experts.
- Conduct business reviews to ensure the Automation journey remains on track.
- Immerse the UiPath Culture and CS passion into the relationship building with customers.
- Build customer communities & networks to drive collaboration across industries.

What you'll bring to the team:
**Soft Skills**
- Capable in building strong relationships
- Collaborative, Listener & Advisor
- Empathy & sympathy
- Strong presentation skills
- Excellent verbal & written skills
- Sales, Consultant or Customer Success
- Analytical & Strong problem solving
- Multi-lingual, English (as minimum)

**Technical Skills**
- Project management
- Support or Presales experience
- Software development/Testing
- Hands on digital Technology
- Software delivery and implementation
- Customer conflict solving
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