Customer Service Executive

3 days ago

Tuas, Singapore TotalEnergies Marketing Asia Pacific Middle East Pte. Ltd Full time

Job Description:

- Respond to customer enquiries on product availability and pricing enquiries
- Process all orders received and coordinating of shipments both local and overseas
- Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
- Verify products and pricing accuracy, endorse and acknowledge receipt of orders
- Data entry of all orders into system with accuracy by the stipulated order cut-off time
- Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders
- Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume
- Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders
- Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)
- Collate all shipping documents and dispatch to consignees
- Attend to customer complaints and coordinate feedback and investigation findings
- Maintain strong business relations and close contact with customers
- Provide back up support in absence of colleagues in the team
- Liaise with various departments on customers’ enquiries on products
- Maintain records and references for internal and external audits
- Participate in maintenance of Quality Management Systems (ISO 9001:2000)
- Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)
- IATF 16949 awareness
- Participate in ad hoc projects related to Customer Service Team

Qualifications/Experience Required:

- University graduate in Supply Chain, Maritime or related fields
- At least 2 years’ experience in related activities
- Has analytical & strategic mindset
- Able to work independently and drive projects and initiatives
- Strong communications and interpersonal skills to work with different stakeholders
- Proficient in Microsoft Office Applications
- Knowledge of VBA is desirable
- Initiative and forthcoming with ideas for continuous work improvements
- Must be a team player and willing to share load & experiences
- Knowledge of International Trade Terminology (Incoterms, UCP 600), etc
- Knowledge of various payment terms in international trade

**Job Types**: Full-time, Contract
Contract length: 18 months

Pay: $3,000.00 - $5,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Work Location: In person

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