Air-cargo-executive-customer-service-changi5daysalt

13 hours ago


Changi Airport, Singapore Workstone Pte. Ltd. Full time

**Responsibilities**:

- Working Hrs: Mon-Fri(8.30am to 5.30pm),Alt Sat - 8.30am to 12.30pm**Responsibilities**:
- Coordinating with Customers, Airlines and Logistic Providers
- Follow up with customers cargo arrangement by meeting Svc standards.
- Process customer's orders, enquiries, and complaints in accurate manner.
- Planning, booking, and tracking of shipments with Airlines in accuracy.
- Requisition and monitoring of airwaybill usage with Airlines/ Co-loaders
- Handling cargo damage/ Insurance claims with Airlines and Customers.
- Verifying Airline/ Vendor cost and input to in-house system.
- Ensure accurate and timely billing to Customers.
- Ensure to perform all duties with compliance to internal and external regulations and standards.
- Meet KPI standards as per the company procedures and ISO standards.
- To perform any ad-hoc duties as assigned by superior

**Requirements**:
- Min ‘O’ Levels
- Preferably 1 year experience in relevant industry
- Knowledge on airway bills, manifest and import/export procedures
- Good command of English written and spoken
- Good customer service and communication skills

EA License No: 19C9998
- EA Personnel No: R21102570
- EA Personnel Name: Wei KangBenefits


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