Cargo Operation Assistant

4 days ago

Changi Airport, Singapore V TALENT SOLUTIONS PTE. LTD. Full time $40,000 - $60,000 per year

*No experience needed

*On job training provided

*Eligible for Joining bonus of $5000

Cargo Documentation & Verification
  • Issue Pick Orders (POs) and direct consignees/agents to assigned truck docks.
  • Verify consignees and clearing agents against Master Air Waybill (MAWB) or Letters of Authorization (LOA).
  • Perform import clearance checks (licenses, permits, cargo clearance permits) and record necessary endorsements, permits, and approvals in compliance with customs/statutory regulations.
  • Handle and process special cargo (valuables, perishable goods, human remains, live animals, explosives, bank endorsement cargo) in accordance with regulatory requirements.
  • Validate exemption status for controlled/non-controlled shipments (e.g., CITES, CCP, NEA, AVA, permit exemptions).
  • Ensure strict adherence to security, safety, and SATS compliance standards, including procedures for sensitive cargo such as Coffin Containing Corpse (CCC) permits and AVA animal inspections.

Payment Handling
  • Review AWB/shipment remarks and apply charges (freight, storage, survey, ramp service, cancellation, etc.).
  • Create and process Service Requests in COSYS+ for additional/miscellaneous charges.
  • Manage payments strictly via approved modes (NETS, credit card, company cheque, Cashcard, PayNow, FAST); no cash accepted.
  • Print and issue Schedule of Charges (SOC) and receipts, ensuring correct stamping and recordkeeping.
  • Deposit cheques into designated drop boxes and reconcile settlement receipts daily.

Operational Processing
  • Record and retain endorsed AWBs, indemnity forms, and supporting documents for audit/account collection.
  • Escalate discrepancies (e.g., missing documents, clearance issues, improper handling) to the Duty Manager.
  • Liaise with consignees and clearing agents for timely clearance and delivery.
  • Maintain accurate communication with internal stakeholders (Duty Managers, apron staff, tracing units) to facilitate smooth cargo release.
  • Promptly escalate non-compliance or irregularities for resolution.
Key Requirements
  • Able to read and understand basic English
  • Comfortable with shift work

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