Senior CRM Specialist

2 weeks ago

Singapore Crypto.com Full time

**Responsibilities**
- Collaborate with cross-functional teams (Product, Marketing, Creative, Tech) for effective GTM strategies
- Assist CRM Manager in planning and executing CRM & campaign programs
- Drive platform retention, loyalty, engagement, and usage metrics (e.g. DAU/MAU, win-back)
- Utilize data analytics to anticipate customer behaviors (e.g.: likelihood of churn), and proactively implement retention strategies, and leverage insights for targeted upsell and cross-sell strategies within an optimization framework
- Conduct comprehensive experiment throughout the customer lifecycle to identify successful strategies for funnel conversion and customer engagement
- Coordinate analysis of industry trends to meet business objectives

**Requirements**:

- Minimum 2 years of experience in growth, marketing, CRM or BA roles
- Proficient in delivering campaigns and managing automation with rigorous A/B testing
- Sensitive to numbers, logical thinking, and analytical skills
- Proven track record of using data and analytics tools to increase performance and enhance customer experience
- Excellent command of English; Mandarin proficiency is a bonus
- Excellent project management and communication skills
- Experience in SQL or HTML is an advantage
- Familiarity with CRM software (e.g., Braze, Hubspot, Salesforce) is a plus
- Demonstrates a strong sense of ownership, responsibility, and commitment
- Self-directed learner with a motivated attitude
- Quick to adapt to ever-changing and volatile market conditions
- Interest in and familiarity with financial news preferred

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

**_
Are you ready to kickstart your future with us?_**

**Benefits**

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Personal data provided by applicants will be used for recruitment purposes only.

  • Assistant CRM Manager

    4 days ago

    Singapore Luxury Careers Pte Ltd Full time

    Global Fashion MNC - Good Package & Benefits Assistant CRM Manager, SEA Overview: Our client is seeking an Assistant CRM Manager / Senior CRM Specialist to join their team and play a crucial role in implementing comprehensive CRM programs both online and offline. This individual will be essential in driving customer acquisition, engagement, and loyalty...

  • Senior CRM Specialist

    2 weeks ago

    Singapore Sleek Full time

    Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business...

  • CRM Specialist

    2 days ago

    Singapore THE LOUD CLAN PTE. LTD. Full time

    About the Role We are seeking a proactive and analytically strong CRM Specialist to drive the execution, optimization, and measurement of our core user operations and outreach strategies. Reporting to the CRM Lead, you will be responsible for the hands-on deployment, monitoring, and iterative improvement of multi-channel campaigns designed to manage the user...

  • CRM Specialist

    2 weeks ago

    Singapore HONG FOOD ENTERPRISE PTE. LTD. Full time

    **ZOHO CRM Specialist (Remote)** **Key Responsibilities**: - ZOHO CRM Implementation & Management - Administer and customize ZOHO CRM to fit business needs - Plan, manage, and execute digital marketing campaigns - Create and manage automation workflows, blueprints, and reports - Collaborate with cross-functional teams to align CRM with company goals -...

  • CRM Specialist

    2 days ago

    Singapore DUOTECH PTE. LTD. Full time

    About Us Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.With a...

  • CRM Senior Specialist, South Asia Pacific

    2 days ago

    Singapore TIFFANY & CO. PTE. LTD. Full time

    Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. We’re proud to be trailblazers in the luxury retail world. - Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! - Are you passionate about CRM? - Do you love...

  • Senior /crm Specialist

    4 days ago

    Singapore Crypto.com Full time

    **Responsibilities**: - Propose, design, and launch CRM campaigns and workflows in collaboration with Product, User Acquisition, Marketing MarTech team and related stakeholders. - Utilize data/AI segmentation model to categorize users based on behavior, preferences, and engagement levels - Develop and implement strategies to engage fiat, derivatives trading...

  • CRM Campaign Junior Specialist

    1 week ago

    Singapore IG ASIA PTE. LTD. Full time

    **About the Role** We are seeking a detail-oriented and technically curious CRM Campaign Junior Specialist to support the execution and optimisation of client communications across our marketing automation platforms, primarily Salesforce Marketing Cloud (SFMC) and/or Braze. This is a hands-on role critical to ensuring accurate, timely, and compliant...

  • Growth Marketing Specialist

    1 week ago

    Singapore Maker Lab Full time

    Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics...

  • CRM Marketing Specialist

    1 week ago

    Singapore Ask & Embla Galactic Pte Ltd Full time

    As Ask & Embla's CRM Marketing Specialist, you will play a pivotal role in managing customer relationships, optimizing retention strategies, and executing personalized marketing campaigns. Your work will center around leveraging CRM systems, analyzing customer data, and utilizing targeted communication channels, such as email and SMS, to enhance customer...