Senior Customer Service Executive

6 days ago

Queenstown, Singapore One Seven Consulting Pte Ltd Full time

**Responsibilities**
- Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
- Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
- Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
- Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
- Ensure on-time delivery, customer complaint and high service level fulfilment

**Requirements**:

- Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
- Responsible, responsive & committed Attention to details & organized
- Good interpersonal skills, customer oriented and a team player
- Fast learner, able to work independently with minimum supervision
- SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
- Proficient with Microsoft Office.

Eline Poh Qiao Ying (R2198980) | EA License: 23S2032

**Job Types**: Full-time, Permanent

Pay: $4,500.00 - $5,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

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