Head of Policy

2 weeks ago

Singapore Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**Responsibilities**
- Drive adoption of digital solutions that help customers access policy information and make changes to their policies easily via the customer portal.
- Ensure effective day-to day operation of activities and transactions pertaining to inforce policies.
- Ensure timely and accurate processing of transaction requests from customers.
- Ensure effective management and containment of complaints from point of receipt to point of resolution by the service assurance team, in accordance to MAS complaint handling framework.
- Ensure compliance with Global, Regional and local regulatory guidelines/ regulations.

**What we are looking for**
- Bachelor’s degree with at least 15 years of work experience, comprising minimum 8 years of relevant industry /supervisor experience
- Extensive knowledge of life insurance concepts, life insurance products, and insurance specific processes pertaining to both new business & inforce policies
- Demonstrated leadership and managerial excellence including hiring, performance management and employee development
- Excellent communication (both orally and written) and presentation skills
- Strong interpersonal skills with the ability to influence across multiple levels and effectively interface with sensitive client situations
- Team player with the ability to influence, negotiate and develop “win-win” solutions
- Skilled problem-solver and decision-maker
- Ability to effectively multi-task in fast-paced environment

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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