Client Success Manager

FundApps is a bootstrapped SaaS scaleup that helps investment managers monitor and comply with worldwide regulations. We were one of the world's first "RegTechs" and we're shaking up an entire industry. Our client's love what we do (Net Promoter Scores of over 50) and this has lead to phenomenal and consistent revenue growth. Our first area of focus was to help managers with Shareholding Disclosure, a complex regulatory problem without a decent solution in the market. We were first to licence legal information from _aosphere_, an affiliate of Allen & Overy, which underpins some of our rule packages. Since that time, our product has become the undisputed market leader for the management of Shareholding Disclosure. We have also added new ground-breaking services - Sensitive Industries and Position Limits - and in 2020, have introduced Rapportr to make reporting simple for our clients. We've won multiple accolades from organisations such as Wired, The Financial Technologist, World Economic Forum and Deloitte. In total we monitor over $14 trillion in assets under management every single day - this represents ca. 15% of global assets Better yet, we're just getting started We have a massive addressable global market and are completely bootstrapped, so have a great amount of freedom in deciding our own destiny. We are a growing team of FundAppers with 90 people and over 30 nationalities at last count. We have offices in London, New York and Singapore and remote employees spread across the globe. In 2018, we became a Certified B Corporation and in 2019 were recognised as a B Corp 'Best for the World' Honoree - highlighting our commitment to doing good by our people, the environment and the community. **What you'll be doing** The Client Services team is essential to FundApps' success. We have a stellar list of high-profile clients (4 of the world's 20 largest hedge funds) relying on us for their day-to-day business, and we strive to provide the best service possible. We uphold an excellent NPS and we’re embarking on some serious growth globally across our teams and clients, doing things in RegTech that have never been done before. No two days are the same, and we hope you find this as exciting as we do At its core, the Client Success team is directly responsible for keeping FundApps clients happy, productive, and blown away by the level of support and care we provide. If you thrive in an autonomous role, are a self-starter who is not afraid to roll your sleeves up and get stuck in, and want to be part of a fast-growing, RegTech company then this is definitely the role for you From Day 1 you will be getting stuck in and building your product knowledge and confidence - everything from managing our client onboarding process, supporting incoming client queries, and ensure we are delivering excellent service to all our clients and prospects. You’ll quickly be responsible for the implementation and long-term relationships of your own portfolio of clients. This role is an exciting step from FundApps to continue supporting our clients within the Asia-Pacific region as we continue to grow. You’ll be comfortable working with autonomy in a ‘satellite office’ environment and connecting with your clients and the FundApps team virtually. If you’re looking for a new challenge and this sounds exciting to you, we’d love to hear from you **Requirements**: - Passion for client support and the role it plays in making a client-centric team successful. - Significant experience in client success, account management, relationship management or software implementations roles. - Extensive demonstrated ability to partner with clients at a senior level and manage the demands of multiple client accounts. - You have a high degree of self-motivation and autonomy. We expect you to own the client experience. - A techie at heart and a self-starter who thrives in a fast-paced, virtual and autonomous environment. - Passionate about client success and making life simpler with technology. - Have impeccable follow through skills - you have a pulse on client needs and can set expectations on delivery and next steps. - You're great at explaining things to people, and have flawless written English. - Knowledge and understanding of financial instruments (equities, bonds, derivatives etc). Excellent organisation, project management and time management skills. - Authorisation to work in Singapore. **Bonus Points**: - Understanding and interest in regulatory compliance. - Basic coding experience to help with data manipulation. - Experience in a fintech, startup, or tech firm. - Knowledge of other languages. - Familiarity with applied use of graphics interchange format files. **NOTE**: Covid-19 has taken us out of our offices so we'll be running our recruitment and onboarding process virtually. **Benefits** **Life at FundApps** £1,000 learning budget each year and unlimited professional development leave - ️ Private Health I