Operations Manager, Ems

2 days ago

Singapore COSEM SAFETY & SECURITY SERVICES PTE. LTD. Full time

**Job Responsibilities:
Plan, implement and manage an expanding Emergency Medical Service (EMS) as follows:
**Operations**:

- Monitor EMS operations to ensure compliance with KPIs.
- Maintain ambulance crew's professional competence.
- Perform any other assigned tasks.

**Human Resource Planning**:

- Develop training programs and career paths for ambulance crews.
- Recruit and place staff as needed.
- Establish organizational structures.
- Delegate tasks and responsibilities.
- Create work schedules.
- Supervise and evaluate staff performance.

**Finance**:

- Manage payroll, including accrued employee benefits.

**Logistics**:

- Coordinate medical supplies stocking and movement.
- Ensure quality and maintenance of medical equipment and ambulances.

**Communication**:

- Conduct regular meetings with crews.
- Provide counselling to staff facing work-related issues.
- Act as the primary contact for staff feedback.
- Serve as liaison officer with SCDF.

**Training**:

- Conduct training to maintain professional competency.
- Coordinate training schedules and prepare staff for tests and courses.

**Clinical Audits**:

- Perform monthly clinical audits as required by SCDF and specified categories of patients.
- Manage and achieve clinical audit KPIs.

**Job Requirement**:

- Minimum 5 years’ experience in the EMS prehospital industry.
- Minimum diploma qualification.
- Previous experience in healthcare management preferred.
- Possess strong leadership skills in working with clinical and non-clinical staff.
- Excellent interpersonal and problem-solving skills.
- Ability to manage multiple concurrent projects and teams.
- Demonstrate proficiency in problem-solving, analytical thinking, decision-making, and conceptualisation.
- Strong written and verbal communication and influencing skills to work with stakeholders of different levels.
- Self-motivated with initiative and ability to work independently.

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