Banquet Captain

5 days ago

Singapore SUNTEC SINGAPORE INTERNATIONAL CONVENTION & EXHIBITION SERVICES PTE. LTD. Full time

Reporting to the Banquet Manager, the incumbent will ensure the smooth conduct of shift through customer-focused service delivery. He/she must assist the Centre in servicing the events, ensuring maximum guest satisfaction and adherence to consistent service standards.

**Scope**:

- Provide and maintain quality food & beverage service during the assigned shift and ensure guest satisfaction
- Participate in all banquet activities assigned
- Conduct briefings, lead and supervise part-timers assigned
- Prepare all required supplies for F&B set-up of a function/event
- Report any complaints, incidents, or any other irregularities to Management
- Manage guest queries in a timely and efficient manner
- Initiate positive guest interaction through seeking and soliciting feedback from guests
- Perform any other duty as assigned

**Requirements**:

- G.C.E. ‘N’/'O' Levels and above
- Previous experience in servicing Banquet events preferred
- Good interpersonal communication skills and customer oriented with a can-do attitude
- Fluent in spoken English
- Able to multi-task and work under pressure in a fast-paced environment
- Cheerful and outgoing disposition
- Flexibility to respond to a range of different work situations
- Comfortable with technology, social media, and paperless business processes
- Able to work on rotating shifts, including weekends and public holidays

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