Senior Engineer, Vdi Services
1 week ago
**Responsibilities**: - Responsible for overall coordination of the Delivery, Operation Support and Implementation of the VDI services to SingTel’s internal stakeholders and users. - Lead and deliver quality IT Workspace VDI related services by working together with IT Workspace Transformation Team and IT Workspace End-User Support Team. - Responsible for the performance, end to end support, availability and service level of the IT Workplace VDI - Support on all escalated incidents from Level 1 support. - Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages. - Change management - Preparation of roadmaps, execution of Request for Change. - End to end support for Citrix, VDI. - Service improvement contributions. - Problem tickets task actions to identify root cause of issues. - Perform server maintenance and operational procedures - Manage user profiles and data - Perform maintenance and environment upgrades - Review periodic reports of sever health, resource usage, user experience, and overall environment performance - Review vendor knowledge base articles and newly released updates - Perform policy-level changes and make Active Directory updates - Review change control requests that impact the Citrix VDI environment - Review knowledge base articles and issue resolution scripts for accuracy, compliance, and feasibility - Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA - Documents, reviews, maintains and shares relevant technical information to the team. - Implements and develops improvements based on best practices. - Focuses on automation and optimum use of the team to improve efficiency. - Reviews technology changes to identify potential risks. To provide outside of working hours operation support and attend to on-call basis whenever required. **Requirements: - Minimum 6 years technical hands on working experience in setup, configure and support Citrix VDI through large Enterprise environment. - Minimum 5 years End User Technology (EUT) related in an enterprise (>2000 staff) with multi-location. - Proven working experience with Citrix Xenapp 7.x, Xendesktop7.x, Citrix Workspace Virtual App and Desktop 1912 in a Windows 2008 /2012/2016 environment and latest versions of the product VMware - Experience with Provisioning Services, Hyper-V and NetScaler/ADC platform - In-depth working knowledge of the Windows environment with at least 3-5 years of Windows administration experience and a strong understanding of network concepts.
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