Infrastructure Engineer
1 week ago
Education / Experience:
- Diploma / Degree In Computer Science, Computer Engineering, Information Technology or related field
- Min 2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI
**Job Description**:
- To provide 1st level on-site support on organization end user operations
- Understanding complex technical issues and managing them within a fast-paced business environment
- Perform daily VMware VSphere and VMware Horizon VDI administration tasks including maintenance and upgrades, patches, hot fixes and security configurations
- Monitoring, alert and fine-tune of VMware VSphere and VMware Horizon VDI environments
- Perform troubleshooting for VMware VSphere and VMware Horizon VDI workloads and assist with researching, evaluating and recommending related hardware, software and services
- Stay current on virtual machine, VMware VSphere and VMware Horizon VDI related technologies
- Provide on call, 24x7 support and standby on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages
- Create and maintain programmatic and technical documentation to ensure efficient planning and execution
- Coordinate with external parties and customers for problem resolutions
- Performing additional tasks and supporting special projects, as required
- As necessary, lead the post-delivery team to maintain and keep track of all post-delivery projects relating to
- Inventory Asset list
- Compile and deliver all forms of maintenance reports (e.g. installation report, incident report, preventive maintenance report, ISO report, Managed Services report and Etcetera)
- All preventive maintenance schedules and ad hoc tasks
Skill sets:
- Technically inclined and hands on.
- Experience with supporting enterprise virtualized environment on Desktop, OS, Client Applications and Mobile Phones a plus
- OS Skill in:
- Window Clients/Servers
- Linux (Red Hat, Centos, Ubuntu, Etcetera)
- Backup and Recovery Application
Note: Working hours will be rotated and working location is at town.
Strong VMware experience preferred, must be comfortable facing customer / end user.
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