Global CRM Lead

**About Sleek**

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients

**About the role**

Sleek is hiring for a Global CRM Lead to drive customer acquisition, revenue growth and customer engagement through a best-in-class customer marketing experience. The role will have direct ownership of Lead Management & scoring globally, with the objective to increase marketing & sales effectiveness. It will also develop lifecycle management strategies, to drive revenue growth of existing customers.

The role reports directly to Sleek’s Chief Revenue Officer, and will work closely with the Global Sales, eCommerce & Global Brand leads to identify opportunities and develop campaigns targeting customers at all stages of their journey.

**Responsibilities**
- Increase lead qualification accuracy to increase inbound sales team’s conversion rate
- Improve sequences & workflows for lead engagement to improve sales team efficiency
- Provide continuous feedback to traffic acquisition teams on lead quality and recommend improvements
- Develop & execute the strategic roadmap for existing customers engagement campaigns to support overarching marketing and business goals
- Improve targeting and relevancy of campaigns, working with Data and analytics teams to create audience segments as needed
- Manage 1 CRM specialist

**Requirements**:

- 6+ years of experience in CRM, encompassing campaign strategy, messaging, segmentation, and A/B testing.
- Proven track record in enhancing sales pipeline, conversion ratios, and CLV.
- Strong technical proficiency wit hCRM tools/systems, preferably Hubspot.
- Analytical and problem-solving skills for data-driven decision-making.
- Exceptional organizational skills, attention to detail, and ability to manage competing priorities under pressure.
- Excellent written and verbal communication, interpersonal skills.
- Comfortable in a scrappy, fast-paced environment, adept at quick learning, iteration, and decision-making.
- Equally comfortable with crafting creative messaging and analyzing spreadsheets to quantify results.

**More about Sleek**

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you