Assistant Twg Tea Facilitator
5 days ago
**Job Descriptions**
- Follow instructions and guidance from L&D Manager and Training Manager with regards to all learning and development or training issues at TWG Tea
- Demonstrate ability to facilitate all relevant workshops and initiatives included in the TWG Tea learning and development curriculum to a professional standard (as laid out in the relevant TWG Tea facilitator guides)
- Proactively gather feedback from the L&D Manager and Training Manager regarding your ability to facilitate to the TWG Tea standard
- Ensure that training offered to Corporate Sales partners is facilitated to the same standard as those offered at the Tea Institute
- Being able to multitask, prioritise and execute all learning and development duties in Singapore (Tea Institute & Corporate Partners)
- Ensure that all competencies developed during TWG Tea training sessions (brand experience / selling / serving / managing / supervising / barman experience etc.) are checked using the correct evaluation tool
- Monitor the standards of training that is facilitated or delivered in all areas of the Operations - redirect or coach any individual who does not maintain the TWG Tea facilitating standards
- Ask for assistance with any areas of your role where you are not confident and/or do not have the required level of competence to complete the task successfully
- Suggest new topics or ideas for training that will support the operation and ensure that the learning and development opportunities offered will support employees in all stages of their journey
- Maintain active and high-level communication with all employees in the business - regularly visit the employees in their workspace to ensure that they feel supported and listened to - share regular feedback with the L&D Manager and/or Training Manager
- Assist the L&D Manager and Training Manager in establishing and maintaining an efficient and effective system that records all learning and development activities
- Ensure that individual feedback is recorded for all learning and development initiatives that happen at TWG Tea
**Requirements**:
- Diploma/Degree in Business Administration or related field
- Trainer Certification would be an advantage
- Applicants must be fluent in written and spoken English & Chinese (to liaise with associates from North Asia Markets such as: China and Taiwan)
- Experience of the F&B industry, ideally experience of the luxury goods industry
- Proficient in MS Office software
- Prior experience as a training and development professional in a corporate environment would be a bonus
- Ability to build strong business rapport at all levels
- Excellent platform/presentation skills with the ability to conduct and follow structured training programs
- Able to work independently, under pressure and tight deadlines
- From time to time, you may be asked to undertake duties that are not included in this job description
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