Regional Vendor Management

JLL supports the Whole You, personally and professionally.
Regional Vendor Management & Procurement Director
As the Regional Vendor Management & Procurement Director, you will spearhead our efforts to optimize vendor relationships, streamline procurement processes and elevate our supply chain operations. This role demands a unique blend of strategic thinking, operational expertise, and customer-focused leadership skills.
**Key Responsibilities**:
**Vendor Management Strategy and Execution**:
Develop, implement, and continuously refine vendor management strategies aligned with organizational goals
Establish and maintain a robust vendor performance management framework
Lead vendor selection, onboarding, and offboarding processes
Conduct regular vendor performance reviews and implement improvement plans
Manage risk associated with vendor relationships, including compliance and business continuity planning
Foster strategic partnerships with key vendors to drive innovation and value creation
**Procurement Leadership**:
Develop and execute category strategies and sourcing plans
Design and implement sourcing strategies that balance business needs, risk management, and market capabilities
Ensure all procurement activities align seamlessly with account strategies and client deliverables
Manage regional spend, achieving and surpassing baseline targets and cost efficiency goals
Lead complexity reduction initiatives and standardization programs across all sites
**Helpdesk Management**:
Lead and develop the helpdesk team, ensuring efficient administration of tickets on both JLL and client platforms
Maintain the highest standards of data integrity and system accuracy across all helpdesk operations
Oversee data collection, analysis, and reporting for periodic reviews and ad-hoc management requests
Ensure exceptional user experience through coaching, monitoring, and continuous improvement of helpdesk processes
Analyze helpdesk data to identify meaningful patterns, trends, and insights, proposing innovative solutions to enhance efficiency and improve key performance indicators (KPIs)
Manage the prompt resolution of customer complaints, with appropriate escalation when necessary
Support global alignment programs and oversee modifications to helpdesk platforms as needed
**Stakeholder and Relationship Management**:
Collaborate closely with internal stakeholders to gather requirements and align strategies with business needs
Build and nurture strong relationships across the organization, from C-suite executives to operational teams
Serve as the escalation point for complex vendor and procurement issues
Build consensus for strategies at the account level, steering consistent implementation across all sites
Develop and maintain positive, client-focused relationships within Facilities, Culinary and Security (FCS), and other cross-functional teams
**Operational Excellence and Compliance**:
Oversee contract management processes, ensuring compliance with corporate policies and legal requirements
Manage insurance certificate compliance across the vendor base
Conduct comprehensive training for account teams on vendor management, procurement, and helpdesk best practices
Manage end-to-end RFx processes on behalf of client, from development to evaluation and award
Implement and maintain robust tracking and reporting systems for vendor performance and sourcing project outcomes
Drive operational compliance across all areas of responsibility
Analyze data to identify trends and propose solutions for enhanced efficiency and improved KPIs
**Qualifications and Experience**:
Advanced degree in Business Administration, Supply Chain Management, or related field
Minimum 10 years of progressive experience in vendor management, procurement, and customer service operations, with at least 5 years in a leadership role
Proven track record in strategic sourcing, supplier relationship management, and delivering substantial cost efficiencies
Strong knowledge of vendor management principles, procurement practices, helpdesk operations, corporate regulations, and relevant legislation
Experience working with enterprise resource planning (ERP) systems and procurement software
Professional certifications such as CPSM, CPIM, ITIL, or equivalent are highly desirable
**Key Competencies**:
Strategic thinking and problem-solving skills with the ability to see the big picture while managing details
Strong leadership abilities, capable of inspiring and developing high-performing teams across multiple disciplines
Excellent negotiation and influencing skills, with a track record of securing favorable terms with vendors
Adaptability to work effectively in a matrix organization and manage competing priorities
Customer-focused mindset with superior relationship-building skills across all levels of an organization
Ability to drive innovation and process improvement across vendor management and procurement
Advanced commercial acumen and financial management skills
Exceptional c