Key Account Manager

**ABOUT JANIO**

Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA’s ecommerce businesses to scale quickly and reliably.

**THE ROLE**

Janio is looking for an Key Account Manager to join our rapidly expanding global team. We are looking for a seasoned and numbers-driven individual to work closely with the relevant stakeholders both internally and externally to ensure the development and maintenance of corporate accounts.

**Account Retention**:

- Develop, maintain, lead and measure Janio’s product and service deliverables to satisfy the specific needs of the corporate account(s).
- Continually seek opportunities for service enhancement and improved tactical management to create more efficient and cost-effective operations
- Design and manage MBRs process with account input
- Maintain and participate in scheduled MBRs and consolidate data
- Facilitate internal and external communication, and establish positive working relationships with key contacts, related Janio contacts and third party vendors
- Communicate technology updates and tools proactively
- Maintain all account rates and tariffs, keeping rates fresh and managing yields on a monthly basis
- Coordinate RFQs and rate requests
- Distribute rate information as needed within the Janio network timely
- Provide clear instructions on operational requirements so that departments can construct their SOPs
- Establish and direct all reports required to evaluate Janio’s performance while maintaining global consistency and data integrity
- Ensure that a functioning and agreed upon invoicing-payment process is in place
- Assist with collections on past dues over 30 days and aid in resolution of regional claims and disputes

**Account Development**:

- Establish, maintain and review account objectives using an annual business plan reviewed quarterly with Corporate Sponsor and key personnel
- Identify opportunities and keep HubSpot updated accordingly
- Travel when necessary within the region to offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required
- Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them
- Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e. decision maker, influencer, advocate, coach)
- Ensure advanced notice of service irregularities

**THE REQUIREMENTS**
- Excellent communication and interpersonal skills in both oral and written English and Mandarin
- Min. 3 years of working experience in an Account Manager role. Relevant experience in ecommerce logistics and cross-border ecommerce is an added advantage
- Proven track-record in developing accounts, communicating expectations and execution under strict time pressure
- Proficient computer skills (i.e. Microsoft Office) is required
- Strong business intuition: Experience in breaking down complex business problems into key levers digestible next steps
- Strong data sensitivity and ability to create data-driven insights that inform decisions and process improvements
- Ability to synthesize product and business vision into effective development roadmap
- Strong project management skills, with success owning complicated cross-functional programs and projects to timelines across common goals
- Ability to craft compelling presentations and relay information in a seamless manner
- Strong work ethic and ability to navigate and thrive in fast-changing work environments
- Comfortable with ambiguity and consistently demonstrating a high proclivity for excellence