Key Account Manager

5 hours ago

Singapore ALIGNED GROWTH PARTNERS PTE. LTD. Full time

**INFORMATION**

Job Title: Key Account Manager

Location: Singapore

Recruiter: Aligned Growth Partners Pte. Ltd.

EA No. 17S8892

**OUR CLIENT**

An Europe-based MNC with over 1,300 staff in 28 countries with its Regional Head Office in Singapore.

They have aggressive expansion plan in ASEAN Region and is currently hiring talented people to join their growing pool of human capital.

**THE POSITION**

The **KEY ACCOUNT MANAGER **reports to the SENIOR KEY ACCOUNT MANAGER to work closely to develop and drive sales strategy for the company. He/ She is to maintain and develop new/ existing customer accounts and to meet company revenue targets. Concurrently is to ensure that the sales department works cross functionally with other departments such as marketing, quality and production to bring forth the best sales experience to the company’s customer base.

**JOB RESPONSIBILITIES**
- Control and handling of existing customer accounts effectively and develop strong rapport with key and strategic accounts being assigned.
- Develop leads and new accounts to achieve sales and profit objectives set by management.
- Creative selling in offering solution-based services to customers, assessing risks with effective planning and project management.
- Effective planning, setting monthly/ annual sales goals via analyzing data on past performance and curation of sales pipelines and projecting future performance.
- Explore new and existing products to widen company’s offer range.
- Review buffer stock programs (VMI, Consignment, JIT, etc) regularly with customers to ensure optimal level of stock buffering - enough buffer to meet commitments to customers, while minimising obsolescence risk.
- Review customers’ contracts and ensure compliance with company’s contractual guidelines and procedures, before entering into agreement with prior approval from management.
- Monitor industry trends and analyse market demand to generate accurate forecast so that the company could make necessary adjustment in capacity and resources.
- Uphold professionalism in selling and key account management, promote company’s brand name and participate in trade promotion events when needed.
- Attend to customer’s complaint and co-ordinate with Quality Department to resolve quality/ technical/ delivery/ service issues.
- To perform other tasks as may be assigned by the respective supervisor or management.

**CANDIDATE’S REQUIREMENTS**
- Minimum Diploma in Biotechnology / Life Sciences Diploma and/or at least 3 years’ experience in sales/ customer service.
- Prior experience in sales and marketing and preferably 1-2 years in Life Science Products with understanding of fluid transfer products and single use assemblies.
- Excellent communication skills and ability to understand customer requirements.
- Ability to build relationships with customers, cross-functional counterparts, inter-departments and upper management.
- Analytical skills: Driving data-driven reports and opportunity pipelines through his/her understanding of pricing, margins, and discounting impacts.
- Able to prioritize and effective time management

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