Key Account Manager

**ABOUT JANIO**

Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA’s ecommerce businesses to scale quickly and reliably. Our platform will look to use AI and machine learning to enable real-time tracking, route optimization, warehouse management, and dynamic forecasting — in order to build Southeast Asia’s leading logistics network.

**THE ROLE**

Janio is looking for an Key Account Manager to join our rapidly expanding global team. We are looking for a seasoned and numbers-driven individual to work closely with the relevant stakeholders both internally and externally to ensure the development and maintenance of corporate accounts.

**Account Retention**:

- Develop, maintain, lead and measure Janio’s product and service deliverables to satisfy the specific needs of the corporate account(s).
- Continually seek opportunities for service enhancement and improved tactical management to create more efficient and cost-effective operations
- Design and manage MBRs process with account input
- Maintain and participate in scheduled MBRs and consolidate data
- Facilitate internal and external communication, and establish positive working relationships with key contacts, related Janio contacts and third party vendors
- Communicate technology updates and tools proactively
- Maintain all account rates and tariffs, keeping rates fresh and managing yields on a monthly basis
- Coordinate RFQs and rate requests
- Distribute rate information as needed within the Janio network timely
- Provide clear instructions on operational requirements so that departments can construct their SOPs
- Establish and direct all reports required to evaluate Janio’s performance while maintaining global consistency and data integrity
- Ensure that a functioning and agreed upon invoicing-payment process is in place
- Assist with collections on past dues over 30 days and aid in resolution of regional claims and disputes

**Account Development**:

- Establish, maintain and review account objectives using an annual business plan reviewed quarterly with Corporate Sponsor and key personnel
- Identify opportunities and keep HubSpot updated accordingly
- Travel when necessary within the region to offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction.
- Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them
- Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e. decision maker, influencer, advocate, coach)
- Ensure advanced notice of service irregularities

**THE REQUIREMENTS**
- Min. 1- 2 years of working experience in an Key Account Manager or Sales role.
- Relevant experience in enterprise sales and/or account management in the ecommerce space is an added advantage
- Experience in developing accounts, communicating expectations and execution under strict time pressure
- Strong communication, consulting and stakeholder management Skills
- Proficient computer skills (i.e. Microsoft Office) is required
- Willing to learn, responsible, detail-oriented and execution focused
- Strong business intuition: Experience in breaking down complex business problems into key levers digestible next steps
- Strong data sensitivity and ability to create data-driven insights that inform decisions and process improvements
- Ability to synthesize product and business vision into effective development roadmap
- Strong project management skills, with success owning complicated cross-functional programs and projects to timelines across common goals
- Ability to craft compelling presentations and relay information in a seamless manner
- Excellent communication and interpersonal skills in both oral and written English
- Strong work ethic and ability to navigate and thrive in fast-changing work environments
- Comfortable with ambiguity and consistently demonstrating a high proclivity for excellence