Customer Service Manager

2 days ago

Singapore LJK CLEANING GURU LLP Full time

**Roles Responsibilities**

This position reports to the Operations Director. LJK Cleaning Guru LLP is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace

**Specific Responsibilities**

1. Trainee will be educated and trained on the proper responses on how to answer customer queries. He or she will be taught on proper customer handling factors to resolve any problems or complaints they may have and provide the best resolution if necessary. He or she will also be trained on the services our company provide so as to be able to answer any pre-sales or post-sales related questions.

2. Hired trainee will learn to prepare detailed reports and understand the importance of maintaining accurate records and documentations of all customer service activities, service statistics and discussions. These reports will help to determine system improvements and improve customer service for customers as a whole.

3. Hired trainee will learn to develop policies to adhere to and update SOP for employees in the customer service department, they will review day to day customer calls and other communications so as to be able to prepare training materials for future usage. He or she will constantly review and make changes as the business grow and when necessary.

4. He or she will read and analyse all data for the marketing department to gain more insights and improve on their plans for the growth of the company. At the same time, collaate information and communicate with sales department to discuss on specific cases and objectives for clarity on what needs to be done to achieve that.

**Technical Skills and Competencies**

1. To be able to professionally handle customer enquiries and feedbacks and give proper solutions to any disagreements or complaints that arises

2. To learn how to record procedures and statistics for future reference usage and for analysing

3. Dveloping policies and guidelines to further improve customer service standards and communication

4. Learn to work with internal teams for business growth and understand objectives and standards to work out a way to assist and achieve them

**Attachment Duration**

6 months

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