End User Computing

2 weeks ago

Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

**Title: EUC Engineer
**Responsibilities**:

- Perform remote / onsite support to end users on IT products and services
- Manage hardware / software patching
- Provides remote / onsite support for IT needs.
- Provide support for key field service activities in line with customers’ requirements.
- Create and update tickets promptly and accurately.
- Timely update on incidents and ticket status to respective teams / vendors / end users
- Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
- Handling customer escalations with support from Level 2 as needed.
- Any ad-hoc duties as assigned.

**Job Requirements**:

- Minimum diploma in IT or related
- 3 years of working experience related to end user support
- Able to work Independently, Self-motivated, and Diligent
- Experience in troubleshooting hardware / software related issues.
- Possess Analytical and Problem-Solving Abilities
- Written and spoken Language Proficiency in English is essential
- Effective communication skills
- Knowledge on different product (end point device) vendor like Lenovo / Dell etc
- Knowledge on mobile support (phones / tablets) for iOS / Android / iPadOS
- Office hours with ad-hoc after-office hours and weekend support.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

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