Manager, Technology

2 days ago

Changi, Singapore SATS Full time

**About us** About SATS - Feed and Connect Communities**

SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, food service chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

**Key Responsibilities**
You will be involved in the overall planning and managing of ICT infrastructure and related projects. This includes managing SATS-wide infrastructure, systems, network project initiation to implementation and maintenance, to meet SATS' business objectives, and in alignment with the overall SATS Technology strategy and directions.

**Responsibilities**
- Collaborate with Business Units to support key IT initiatives and streamline infra-related support and service workflows.
- Work with technology leaders and service providers to plan and deliver network projects that enhance service satisfaction and delivery.
- Standardize infrastructure services across SATS to reduce operational overheads.
- Develop and enforce network standards to ensure interoperability, stability, availability, serviceability, resiliency, security, and performance.
- Plan and implement the network lifecycle roadmap.
- Monitor and maintain network services, collaborating with service providers to address issues and changes.
- Drive ITIL-compliant processes to ensure smooth and sustainable network operations.
- Identify and implement new technologies and solutions to meet organizational needs, leveraging emerging trends and standards.
- Provide consultancy on local and global network management, ensuring designs and architectures meet availability standards.
- Conduct regular reviews to ensure network designs align with service levels and standards.
- Work with global teams to align network strategies and best practices across regions.

**Key Requirements** Requirements**
- Degree in Computer Science, Computer or Electronics Engineering or Information Technology.
- At least 8 years of relevant IT experience in designing, deployment and management of infrastructure solutions and services for enterprise level.
- Good knowledge of network design principles, tools and technologies in the network eco-system, particularly in WAN, SD WAN, LAN (wired and wireless), Data Centre core network backbone, DNS/DHCP/IPAM, firewalls, load balancers, proxies, Network Access Control (NAC) and IP phone solutions.
- Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management.
- Excellent communication (both oral and written) as well as strong project, vendor and contract management skills.
- Pro-active, analytical, dynamic, dedicated and responsible self-starter with strong customer orientation and multi-tasking capabilities.
- Strong project, vendor and contract management skills.

Job Reference: SATS01751

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