Professional, Online Biz Sales Strategy
2 weeks ago
Position Summary
Role and Responsibilities
Skills and Qualifications
- Provide sales and administrative support to Online team (eStore and PP)
- Support in day-to day orders flow in process, supply chain including but not limited to stock management to customer related queries
- End-to-End flow: Support the key sales support systems/processes (trade-in conciliation, eVouchers, NPS) required to meet the rapid growth of the business.
- Execute operational tasks through collaboration with internal cross-functional teams and stakeholders, as well as external partners.
- Manage internal communications with both internal and external stakeholders
- Uploading sales report & churning of sales report
Overall operation management
1. Inventory management (stock out monitoring)
2. Order managenment (Estore+ 3 party direct), means Samsung official store lazada & shopee.
- Order
- Refund/Cancellation
3. NPS managenent (Analyse customer feedback and found resolution with related dept)
4. Customer service (Align with E-promoter and CS team)
5. Ad-hoc if any
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