
Customer Quality Engineer
2 days ago
Company Overview and Values:
Why work at Entegris?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.
**Entegris is a values-driven culture and our employees rally around our core PACE values**:
**P**eople**
**A**ccountability**
**C**reativity**
**E**xcellence**
In this role you will:
- Manage customer complaints by driving for effective corrective actions and preventive actions based on the data provided by all internal functions/organizations and through support of direct customer interactions and customer site visits
- Directly lead the Customer Quality communications for key Entegris product lines
- Oversee response programs internal/external quality metrics including but not limited to: Customer Requests, Customer Complaints, Customer Scorecards & Customer Audits and develop long term plans to address any gaps to customer expectations and requirements
- Ensure product implementation and compliance with SPC (Statistical Process Control) and SQC (Statistical Quality Control) in alignment with agreements with customers and in accordance with EQOS (Entegris Quality Operating System) protocols
- Ensures appropriate and timely communications of Process Change Notifications, in accordance with agreed customers’ requirements
- Develop relationships across worldwide quality teams, investigating issues and drive the Voice of the Customer (VOC) for quality throughout the operations organization
- Manage and maintain customers’ documents such as product specifications and PCN approvals.
- 5 years of experience in a quality role, in the semiconductor industry and customer communications experience
- Experience with applicable quality tools such as pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology
- Thorough understanding of requirements associated with the ISO 9001 quality standard.
- Proficient and practiced level of Business English both Written and Spoken.
- Communication skill, leadership ability to drive all action, high accountability to achieve the goal, customer management skill, problem solving skill, analysis skill, result driving
- Accountability - Hold high performance standard for self and others; Do not avoid making difficult decisions when needed
- Teamwork - Exhibits objectivity and openness to others' views; Contributes to building a positive team
ENTEGRIS PROPRIETARY AND CONFIDENTIAL - INTERNAL
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations
- Interpersonal - Focuses on solving conflict, not blaming; Good listening and clarification skill; Responds openly to feedback
- Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification
- Continuous Improvement Mindset - Constantly challenge the status quo; Leverage on technology advancement to create positive changes
What we offer:
Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.
- Very Competitive total compensation plans.
- A 401(K) plan to help you plan for your future with an impressive employer match that’s all yours
- no vesting
- Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy.
- A progressive PTO policy that empowers our employees to take the time they need to recharge
- At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status._
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