
Customer Quality Engineer
7 days ago
Overview
To provide a 1st point contact to Customer on quality related issues. Responsible for ensuring the assembly products meet Customer quality standards. Work in a team environment to drive root cause analysis, develop and implement best practices that emphasise defect prevention, reduction in variation, provide continuous improvements in meeting Customer requirements and increase internal process efficiency.
Responsibilities
Communicate and review with Customers, In-house, and Suppliers to resolve quality issues
Schedule a meeting with the Customer to review and close non-conformance
Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology
Review to ensure root cause is based on quality tool 5-why, 3-legged 5-why, fishbone diagram
Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements
Compile weekly customer quality reports for monitoring the customer & organisation quality KPI
Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements
Support and participate in company continuous improvement program
Requirements
Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or other relevant discipline
Minimum 3 years of experience in customer quality management in semiconductor equipment manufacturing or equivalent
Knowledge of Lean Six Sigma, Lean Six Sigma certified will be an advantage
Certified Quality Engineer will be an advantage
Good problem-solving skills
Proficient in Microsoft Excel functions
Good communication skills
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