Community Lead

**Job Highlights**:

- 5-Day work week
- Growth and development opportunities

**Job Description**:
The Work Project is looking for talented and passionate Community Lead. These full time positions are based in Singapore and will report directly to the Head of Operations.

**Duties & Responsibilities**:
**Standard Bearer**:

- Perform the role of “Standard Bearer”, ensuring that each criteria of The Work Project brand identity, mission statement, brand promises and values are communicated, understood, achieved and maintained by service staff.
- Directly responsible for recruitment, interviewing, hiring and training employees; planning, assigning, delegating and directing work; developing talent; appraising performance; addressing complaints and resolving problems.

**Sales and Marketing**:

- Responsible for the commercial success of The Work Project, producing results that meet or exceed the company’s annual budget.
- Manage center sales and marketing activities; directly generate and manage leads and pipeline, directly manage existing client renewals, expansions and services upsell; and documenting deals; reasonably delegating associated tasks to the team, where required.
- Where required, assist the HOD to manage any matters pertaining to center sales and continuously propose ideas to develop and optimize lead generation.

**Third-Party Relationships Management**:

- Manage all vendor relationships directly, including pricing, contracts and performance
- Delegate procurement for operating items, ensuring that appropriate stocking and cost control measures are implemented.
- Directly manage relationship with the CapitaLand Property Management Team for building related issues; and reasonably delegate or escalate associated tasks, where required.
- Where required, assist the Director to manage relationship with existing and potential third-party partners; and continuously propose ideas to develop and execute new partnerships which are beneficial to the business.

**Meeting Space Management**:

- Directly responsible for the overall management of the meetings business, ensuring best practices and standards are met by all team members.
- Directly responsible for interfacing with prospective/confirmed meeting organizers to ascertain and deliver client requirements; and reasonably delegating associated tasks to the Associate Community Manager, where required.

**Co-Working Space Management**:

- Directly responsible for overall management of the Co-Working Space, ensuring best practices and standards in the Operating Manual are met by all team members.
- Directly responsible for maintaining applicable preventive maintenance programs to protect the physical assets of The Work Project; and reasonably delegating or escalating associated tasks, as required.
- Directly responsible for implementing systems and policies in order for operations to comply with applicable laws, government and building rules and regulations; and reasonably delegating or escalating associated tasks, as required.
- Directly responsible for all client matters, including move-in, move-out, and client communications; and reasonably delegating associated tasks to operations teams, as required.
- Directly responsible for developing and executing the community events calendar, including weekly happy hours and others; and reasonably delegating associated tasks to operations teams, as required.
- Responsible for overall supervision of House Rules, acting as the manager-on-duty should any matter require escalation.
- Responsible to prepare and review monthly reports and to complete a monthly accounting work review, focusing on centre performance vs. forecast and variances to budget

**Experience & Requirements**
- College graduate or diploma holder in any field of studies.
- At least 4 to 5 years experience in hotel management, customer management or co-working space.
- Possess a good communication skills and leadership skills
- Passion for customer service oriented business operation and experience in hotels (front office, guest relations or F&B) or serviced offices or co-working spaces is required
- Must have strong verbal and written communication skills in English
- Able to do multi-tasking, demonstrate integrity, dependability, responsibility, punctuality, self-awareness, team player work ethic, and empathy
- Basic computer skills in Word, Excel, Powerpoint
- Basic sales experience would be preferred

**What do we offer?**
- Competitive salary & benefits package plus guaranteed bonus scheme
- Cross exposure in future locations