Guest Service Agent

**Job Number** 23142940

**Job Category** Food and Beverage & Culinary

**Location** Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Responsible for the smooth operation at the F&B outlets daily by carrying out all job tasks effectively and efficiently. To provide delightful dining experience for guests through delivering excellent service.

**DUTIES AND RESPONSIBILITIES**
- Perform all restaurant operation activities during designated shift.
- Ensure all mis-en-place are done properly and timely.
- Check cleanliness of restaurant area and ensure sufficient stock of condiments at all times.
- Possess good food & beverage knowledge and perform upselling constantly through active recommendation or suggestive selling during order taking.
- Perform cashiering and adhere to all procedures.
- Ensure proper table setting according to order and all standard condiments are present on the table.
- Maintain good guests and associates' relations.
- Attend daily roll call / 15 minutes training.
- Anticipate guests’ needs and know regular guests’ special requirements/preferences; follow up with guests constantly for any additional order or request.
- Adhere to all S.O.P and L.S.O.P. at all times.
- Perform proper handling and taking over of shifts.
- Promote good inter-departmental relations through open communication.
- Follow the 5 golden rules strictly:

- Practice Marriott Principles of Hospitality.
- Practice upselling through suggestive selling or recommendation.
- Repeat the orders taken.
- Key in micros.
- Check to ensure orders are served correctly and promptly.
- Understand and practice empowerment principles to ensure guest satisfaction.
- Be an aggressive team player and possess a **”CAN DO ATTITUDE”**
- Conduct opening and closing of wine inventories.
- Requisite all necessary stock to par accordingly.
- Work in various F&B outlets per assigned by Asst Restaurant/Restaurant Manager from time to time.
- Cash/Bank Handling
- Process all payment methods in accordance with accounting procedures and
policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any.
discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

20. Any other duties as may be assigned from time to time.

**JOB REQUIREMENTS**
- Preferably 1 years of working experience in the same capacity
- Able to cope in a face paced environment.
- Good team player and team builder
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marri