Assistant Vice President, Sales Quality

-Job description

**Some careers shine brighter than others**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as an **Assistant Vice President, Sales Quality.**

**Principal Responsibilities**
- Perform review of Wealth and Retail trades in accordance with the Group Standards and local regulatory framework
- Support the implementation of Global Minimum Standards Sales Quality principles and guidelines on a timely manner and ensure full adherence
- Lead the quarterly reporting exercise to MAS regarding the Balance Scorecard Framework
- Ensure queries raised with or from the sales force are resolved satisfactorily
- Perform Root Cause analysis (RCA) of the issues identified and ensure the RCA commentary is relevant in line with the Group Guidelines
- Deal with enquiries from the sales force, customers and third parties
- Ensure all areas of risk are considered with the correct remedial action taken
- Ensure policies and procedures are followed and updated
- Ensure external and internal regulatory guidelines are consistently applied ensuring the operational integrity of the department and to highlight any compliance breaches of procedural issues
- Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology
Requirements
- Qualification in Financial Planning preferable
- Comprehensive knowledge of Financial Services/industry/products/regulation
- Strong decision making
- Able to communicate at all levels with confidence (written & verbal)
- Comprehensive knowledge of the BSC Framework
- Qualification in Financial Planning preferable
- Comprehensive knowledge of Financial Services/industry/products/regulation
- Strong decision making
- Able to communicate at all levels with confidence (written & verbal)
- Comprehensive knowledge of the BSC Framework

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.