Regional Post Trade Production Services Lead

**Your background**
- 10+ Years overall technology experience, with at least 5 years in Global Markets Post Trade Production Support management
- Proven track record of managing successful teams
- Application Support experience
- Strong technical knowledge: Unix/Linux; Database (Sybase/SQL/Oracle), Perl, Shell scripting, Infrastructure.
- Experience in Monitoring & Alerting, and Job Scheduling systems.
- ITIL understanding
- Confidence when dealing with senior internal and external stakeholders
- Ability to investigate and resolve day to day issues
- Client relationship/service management experience
- Leadership and people management skills to lead teams with multiple sub-functions
- Proactive, able to multi-task and work on own initiative
- Able to work in a high pressure environment
- Strong time management skills
- Understanding the needs, requirements and the pressures the users are under
- Able to prioritize continually to ensure that service levels are adhered to
- Excellent verbal/written communication skills
- Problem solving skills both technical and business related.
- Ability to use initiative on a day to day basis, and not be reliant on procedures

Desired Skills:

- Experience with Splunk and Ansible
- Development experience in Post Trade Technology
- Site Reliability Engineering

**What you can expect**

Technology Infrastructure Organization:

- Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
- Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
- Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
- Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
- Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
- Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

**What you will do**

This is a high-profile role working in a fast paced environment requiring individual with flexibility, acumen and the ability to assimilate information quickly, with focus on Incident and Problem Management. This is a critical role requiring a highly motivated and dedicated individual who can provide procedural and technical support to the regional team in APAC and the global teams in AMRS and EMEA.

**About Bank of America**
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

**Connecting Asia Pacific to the world**
Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

**Job Band**:
H4**Shift**:
**Hours Per Week**:
40**Weekly Schedule**:
**Referral Bonus Amount**:
0