Customer Success Operations Lead

**Company Overview**:
Wynshop is a fast-growing technology company pioneering the future of online grocery. Launched in early 2020, Wynshop has quickly established itself as a market leader enabling the world’s largest independent grocers to compete with technology and retail giants by using Wynshop’s grocery-specific digital commerce platform.

We are a diverse team of energetic individuals who think big, challenge the status quo, and strive for excellence in our personal and professional lives. Our potential, like our customers’ success, knows no bounds. “Wynners” at every level have endless opportunities to produce meaningful work in a fast-paced, dynamic environment. We maintain a startup vibe, but with the resources and security of an established “corporate” company. This is not your typical 9-to-5 - this is 9-to-thrive.

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Role Overview: *
We are seeking an Operations Consultant with **e-commerce grocery** expertise to lead our small, focused Customer Success team.
The role will support our retail clients to improve customer satisfaction, operational performance, and profitability of their **grocery eCommerce** businesses. The role is truly international, supporting clients in North America, Europe, and Australia, at a time of exciting growth for both Wynshop and the global grocery e-commerce market
**What you will be doing**:

- Supporting operational excellence through benchmarking and sharing best practices of grocery e-commerce businesses
- Spending time with Wynshop customers remotely and on-site, engaging with stakeholders to understand their issues and opportunities for improvement
- Working collaboratively with internal Wynshop teams to influence the product roadmap for functionality and system improvements
- Managing, influencing, and communicating with internal and external stakeholders cross-functionally at all levels, at the right time
- Responding in a timely manner to changing priorities; adapting and adjusting plans as required
- Supporting customers with operating model development, using the right communication and training materials to support successful implementation
- Ensuring sustainability of Customer Success, tracking KPIs, retailer performance, and identifying further improvements
- Being an expert within your area, having awareness of the wider market, and sharing knowledge with the wider team

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What you bring to the table: *
- Expertise in* grocery e-commerce* store operations and last-mile fulfillment is a must.
- Minimum of 3 years experience in e-commerce or grocery retail
- Experience working with cross-functional teams
- Self-starter with a passion to be a hands-on expert in your area
- Versatility and ability to adapt and respond quickly to changing business priorities
- Experience in delivering operational improvement in a retail environment
- Ability to travel to support retailers across the world
- Confidence to work independently with senior stakeholders and lead customer engagement

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What you’ll get in return: *
- The opportunity to wear many hats, gain versatile skills, and be part of a high-energy, high-impact marketing team. The freedom to pave your career path and accelerate your growth in an organization that is flat and nimble
- You will get to drive the adoption of new digital technologies that are transforming the ways retailers interact with their customers and improving their operations
- Ability to develop and hone your foundational marketing skills as you build toward a career as a marketing executive, sales executive, or general manager

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Benefits and other perks: *
Hybrid office policy with remote working capabilities
Unlimited vacation policy
401(k) matching to help you invest in your future
Health, vision, dental.
Disability and Life Insurance
Education & Learning stipend for personal growth and development
Paid parental leave

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About Wynshop: *
Wynshop is an ambitious team of digital evangelists and innovators obsessed with a solitary mission—to help grocers and other local store-based retailers grow wildly successful online businesses. Our refreshingly easy-to-use digital commerce platform enables efficient in-house picking, reduces fulfillment costs, and gives retailers the ability to fully personalize the customer journey, amplifying shopper loyalty.

Must be legally authorized to work without visa sponsorship for employment.

Wynshop is an Equal Opportunity Employer.

No phone calls, please.

Wynshop participates in e-Verify for all positions based in our US offices. For more information, please click here (English| Español).