Customer Success Manager

Role OverviewWe are seeking a Customer Success Manager to lead on-the-ground implementation, training, and value realization for Verifi customers. This role is highly field-based and hands-on, working directly with concrete producers, operators, and site managers to ensure successful system adoption and sustained performance.You will be the face of Verifi at...

Role description:This is a people manager role, where you will be responsible for the performance of regional operational leaders and supervisors. You'll be required to provide them with clear guidance to manage operations and stakeholders to achieve the desired contractual outcomes. As well as developing processes to drive continuous improvement,...

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased...

Key Responsibilities:Serve as the primary point of contact (POC) for customers, managing all communication from RFQ receipt through product shipment and aftersales supportReview and validate Purchase Orders (POs) and Contracts to ensure alignment with agreed-upon Terms & ConditionsWork closely with Supply Chain, Finance, Quality, Product, Engineering, and...

Overview: Our Higher Education team delivers powerful platforms, highly personalized course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers. From ALEKS to Connect to SIMNet, our digital products are used around Asia. We have a passion for learning and believe that...

Globally Recognized CompanyCompetitive Rewards and BenefitsCareer Growth and Development PathwaysRequirements:Respond promptly and professionally to customer inquiries, service requests, and complaintsHandle customer feedback or complaints and follow up to ensure resolutionServe as the first point of contact for customers via phone, email, and in-person...

Globally Recognized CompanyCompetitive Rewards and BenefitsCareer Growth and Development PathwaysRequirements:Respond promptly and professionally to customer inquiries, service requests, and complaintsAddress customer feedback and ensure timely follow-up until issues are resolvedAct as the primary point of contact for customers via phone, email, and...

Globally Recognized CompanyCompetitive Rewards and BenefitsCareer Growth and Development PathwaysRequirements:Leadership of Customer Service Team:a. Lead, coach and mentor the customer service team to deliver exceptional service standards.b. Oversee team members' capability in managing sales leads effectively.c. Ensure proficiency in generating proposals,...

Automotive Industry (Aftersales)Location- East areaWorking Hours: Mondays to Fridays 8:30am – 6pm, Alternate Saturdays 8:30am – 12:30pmApplicant must able and willing to work on alternate Saturday.Key Responsibilities:Monitor key service metrics - customer loyalty , service performance and satisfaction.Make a real impact by improving service quality and...

**About The Position**: As our Success Architect, you will be responsible for providing technical leadership for Rookout's Dynamic Observability tools, working directly with a range of software companies. You will provide tailored technical guidance, ensuring they successfully implement Rookout and reap the benefits from the technology. You will need to...