Customer Service Manager
23 hours ago
5 years exp
**Roles & Responsibilities**
**RESPONSIBILITIES 工作职责**:
- Reporting to Operation Manager;
向运营经理报告
- Determine program placement based on factors including profit and program size;
根据利润和项目规模等因素确定项目的人员配置。
- Establish and Enforces customer services department policies and procedures.
建立和执行客户服务部的政策和程序。
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
通过提供客户服务信息和对战略计划和评估的建议来实现客户服务目标
- Prepares and completes actions plans, conducts customer surveys.
准备并完成行动计划,进行客户调查。
- Monitors and analyzes costs and prepares department budget;
监控和分析成本并编制部门预算。
- Reviews, analyzes and prepares weekly sales management reports, reservation grids, status reports, etc;
回顾,分析和准备每周销售管理报告,保留价格,情况报告等。
- Track contracts and sales potential, ensures that inventory is managed properly;
跟踪合同和销售潜力,确保库存得到妥善管理
- Assist sales people in preparation of contracts and program planning documents;
协助销售人员准备合同和计划文件。
- Phone audits to insure program compliance;
电话审计,以确保程序合规性。
- To make sure all customer service personnel place order correctly.
确保所有客户服务人员正确下单。
- To mentor, teach customer service staff to solve those difficult customer complaints.
指导、教导客服人员解决棘手的客户投诉。
.Promote customer service satisfaction to create awareness of the branding.
提升客户服务满意度,以建立品牌意识。
- Ensures adequate training of staff and employee compliance to organization’s policies and practices.
确保对员工进行足够的培训,并确保员工遵守公司的政策与实践。
- Gives work direction, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.
给出工作方向,解决问题,准备时间表,设定期限,以确保按时完成工作。
**JOB REQUIREMENTS 工作要求**:
- Min Diploma (Studied in Business Management will be an advantage) or equivalent.
大专以上学历(工商管理专业优先)或同等学历。
- Minimum 8 years of related working experience.
至少8年或以上相关经验
- Independent as well as a team player
具有独立工作能力和团队合作精神
- Displays initiative with a positive attitude
以积极的态度展现主动性
- Good interpersonal and communication skills
良好的人际关系和沟通能力
- Proficient with Microsoft Office.
熟练使用Microsoft Office
- Good command of both English and Mandarin.
良好的英语和普通话能力。
No information added.
-
Customer Service Advisor
24 hours ago
Sembawang, Singapore Scania Full time**Role Summary** - The Customer Service Advisor works pro-actively to ensure the daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow-up. This work contributes to an optimized utilisation of the workshop and long profitable relations with...
-
Customer Service Officer
5 days ago
Sembawang, Singapore Pollisum Engineering (Pte) Ltd Full timeManage and communicate with customers and business partners to achieve profitable deals and fulfill service delivery - Daily update shipments information into Key field system and customers - Preparation of documents for import, export and LCL job (DO, WO, Payment) - Assists in shipping procedures and documentation - Ensure correct and timely billing to...
-
Customer Service Executive
1 week ago
Sembawang, Singapore Indoguna (Singapore) Pte Ltd Full time $30,000 - $60,000 per yearJob DescriptionOrder Entry: Inputting customer orders into the company's database or order management system accurately and promptly.Order Verification: Reviewing orders for completeness, accuracy, and adherence to company policies and procedures.Communication: Liaising with customers, sales representatives, and other internal departments to clarify order...
-
Customer Service Officer
2 weeks ago
Sembawang, Singapore APPLIED TOTAL CONTROL TREATMENT PTE LTD Full time**Responsibilities** You will be reporting to Sales Manager and required to undertake such duties as may be assign to you in the proper performance of your employment. **Customer Services** - Acts as window and interface with customer on all issues, and provide top level of customer service to all customers - Liaise with customers on quotation status,...
-
Customer Service Manager
5 days ago
Sembawang, Singapore Minerva Works Private Limited Full timeConduct market research and identifies needs, desires and sources - Develop strategies and plans to generate sale orders proactively - Develop new major accounts - Initiate and implement new service policy - Evaluate performance of new products - Establish close relationship and rapport with decision makers and key buying influences in the assigned...
-
Customer Service Executive
6 days ago
Sembawang, Singapore KG Sowers Group Pte Ltd Full time**KGS Pte Ltd** is an electronic waste recycling company with a mission to solve global problems one step at a time. Our company focuses on eliminating risk surrounding data security as protection of customer’s critical data from a confidential data breach is of utmost importance to us. As we work together with our clients to solve the global E-waste...
-
Customer Service Executive
6 days ago
Sembawang, Singapore Film Screen Pte Ltd Full timeForward and escalate enquiries if any from clients to relevant individuals and departments in the Company - To send timely update to customers on their order status and to coordinate the delivery of their order - To answer incoming calls and routing the calls to the relevant departments - To travel to clients location to show colour proof - To develop and...
-
Cashier/customer Service
24 hours ago
Sembawang, Singapore J&C BAKERY PTE LTD Full timeCashier & Customer Service Associate - J&C Bakery **Location**: Singapore **Employment Type**: Full-Time / Part-Time **Salary**: Competitive, based on experience **About Us**: J&C Bakery is a vibrant, customer-focused bakery known for our handcrafted treats and warm service. We’re looking for friendly, reliable individuals to join our front-of-house team...
-
Customer Service Officer
2 weeks ago
Sembawang, Singapore BLOSSOMSFOOD PTE. LTD. Full time**Only Locals or SPRs need apply.** - Answering customer inquiries/customer questions - Ensuring customer satisfaction - Process customer accounts - Supporting the sales team/referring sales leads - Collating customer feedback - Fielding incoming phone calls - Maintaining open and interactive communication - Following established communication procedures -...
-
Customer Service Coordinator
2 weeks ago
Sembawang, Singapore Candid Water Cooler Pte Ltd Full timeJob Responsibilities - Supervise a team of customer service staff and IT staff, including supply chain deliveries. - To attend promptly to customers' in-coming calls, orders. - Check data entry, filing and scanning of documents. Job Requirements - Good communication, coordination skills with customer and delivery staff. - Ability to multi-task and possess...