Field Services Engineer

1 day ago

Singapore ESP Global Full time

**Field Services Engineer, Singapore**

ESP Global Services are currently recruiting for Field Services Engineer to join our team in Singapore. We are looking for individuals who will represent the company in the provision of first and second line support for all customer contracts located at Customers premises when required. Delivering ESP’s contractual service requirements to fix both hardware and software issues as reported by the customer within SLA.

If this sounds like you, connect with us today to discuss your future with ESP

**About the role**
Working as Field Services Engineer you will support and maintenance all IT related equipment, ensure delivery of service to contractual SLA targets, and respond to calls received in line with the defined processes. You will perform IMAC work according to work orders issued, report and escalate all observed problems to proper operational escalation points.

You will carry out repairs and initiate return of faulty customer equipment according to the customer maintenance contract, carry out Preventative Maintenance as when required and assist in the diagnosis of airline host and connectivity issues.

**About you**
- At least 3 years’ experience in field and corporate environment support.
- Good knowledge of PC / Server / Network / Printer hardware.
- Desktops, Laptops, Servers, Switches and Printers
- Routers and Riverbed devices is an advantage
- Good knowledge and experience in Microsoft Software / Application.
- Windows 7/10, Server OS, Exchange Server, Microsoft 365.
- An understanding of network protocols, server hardware and configurations will be a distinct advantage as will other IT qualifications.
- Knowledge of Airport systems is advantageous but not essential.
- Amadeus Reservation Desktop (ARD), Sitatex, Terminal emulator.
- Knowledge of airport / airline specific hardware advantageous but not essential.
- ATB Printers, Kiosk Machines, Message / Telex Printers (Dot matrix)
- ITSM experience such ServiceNow
- Certifications (Holder of at least one)
- Microsoft - MCSA: Windows 7 and/or Windows 10 an/or Windows Server
- CISCO - CCNE and/or CCNA
- CompTIA - A+ and/or N+

**Why work for us?**
Our people are the heart of our organisation, and as such we are committed to continuously enhancing our employee experience.

**We offer** a competitive salary with annual pay reviews

**About ESP**
ESP Global Services is a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. We make large-scale IT support simple.

Offering an innovative suite of expert IT support solutions and services, we help some of the biggest organisations across the globe, in a wide range of industries, streamline their business operations.

This year we’re celebrating our
**30th anniversary** and we are looking for people who are passionate about technology, motivated, and customer service oriented to join us

If this sounds like you, keep reading to see why you should join us

**What’s next?**
If this role sounds like the position for you, don’t delay

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