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Administrator, Operations

2 weeks ago

Rochor, Singapore bolttech Full time

**In this position you will....**

Provide back-end support to Client Servicing Executives and Managers across broking teams

**You will be responsible for**
- Follow-up with insurers to ensure policy documents are processed and sent to billing within acceptable timeline.
- Check and sort insurance policies, endorsements and other documents before forwarding to the clients.
- Collate and send renewal terms to clients promptly.
- Co-ordinate on Foreign Worker Bonds between client and insurer.
- Administration duties including sorting, despatching documents, retrieval of office files, maintaining filing / mailing records of office files / other mailing documents etc.
- Handle incoming calls and enquiries when necessary.
- Work in conjunction with the team and management to meet performance goals.
- Attend to other ad-hoc duties as and when required.

**For you to be successful**

...
**we expect you to be able to demonstrate the following key competencies**:
Customer Focus:

- Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency

Collaborative:

- Co-operates with team members to resolve problems and achieve goals

Communication
- Provides others with information they need in a timely manner
- Communicates clearly and actively listens to others

Adaptable:

- Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan.

**You will require the following qualifications and skills**
- Preferred with CGI, if not have to pass the 3 basic papers within probation period.
- Good verbal and written communications skills
- Critical thinker and problem-solving skills
- Good time-management skills and able to thrive in a fast-pace setting
- High attention to detail and accuracy