Pre Sales Engineer

6 hours ago


Singapore TOFFS TECHNOLOGIES PTE. LTD. Full time

Conduct product demonstrations: - Articulate projected benefits that will be delivered to the customer - Clarify customer concerns on the product - Deliver structured proposals, presentations, trainings and product demonstrations to customers - Develop collateral for recommended solutions to be presented to the customer Provide pre-sales customer support: - Develop a regular process for after sales support - Drive the fulfilment of commitments to customers - Expand customer relationships by acting as a trusted advisor - Manage implementation, maintenance and support cycle for sold solutions - Plan the effective transition from pre-sales to post-sales project phases - Resolve complex customer and product issues - Track performance and quality of support service delivery Develop business: - Develop technical product collateral for use by sales staff and customers - Explore technical viability of all proposed solutions - Make recommendations for development and implementation of customisations and upgrades to existing products - Pursue upsell opportunities with existing customers Develop solution prototypes: - Guide the diagnosis of technical issues - Manage the development of prototypes in with customers and the development teams - Outline solution objectives, technical requirements, schedules, deliverables and cost estimates - Oversee the development of prototype or "proof of concept" to establish viability Implement pre-sales and post-sales support strategy: - Identify impact of technological developments on pre-sales and post - sales activities - Oversee the collation of information on customer needs, priorities and market trends - Produce pre - and post-sales product propositions **Job Requirements** - Diploma/Degree in Business Administration, Computer Science or equivalent - 2 + years of experience as a Pre-Sales Engineer or in a client facing role providing enterprise solutions - Previous experience in a customer facing role such as digital marketing consultant, solution consultant, solution analyst, business analyst, business consultant, pre-sales consultant or solution architect - Effective communication and presentation skills **Salary**: $3500-$5500 (additional incentive)


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