Operations Project Leader South East Asia

About Club Med:
As the pioneer in premium all-inclusive holiday concept, Club Med has been the world leader in offering happiness since its inception in 1950. Founded in France and has seen expanded to a unique upscale, friendly and multicultural brand, Club Med boasts over 70 resorts located in the most beautiful destinations around the world, a luxury cruise ship, as well as a selection of Luxury Villas & Chalets. Club Med has more than 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) working in its resorts, regional headquarters in Paris, Singapore, Shanghai, Rio de Janeiro and Miami, as well as commercial sales offices all over the world.

Purpose:
As part of the South-East Asia region expansion, the Operations Project Leader will lead the operations topics for all the new development projects as well as the renovation projects. The Operations Project Leader will also be in charge of ensuring the roll out of strategic Product & Services projects such as SMILE projects execution and other world wide innovation projects. The new hire will be part of the Operations department of Club Med South-East Asia.

Key missions:

- Lead operation topics on new projects in South-East Asia responsible for the success and operational execution of the project
- Coordinate information between construction schedule / update and Product information / Marketing communication to Sales departments for construction and renovation projects
- Ensure the deployment of product and services quality new projects (CAPEX) such as SMILE projects in South-East Asia resorts in line with world wide and APAC priorities

**Responsibilities**:
**Mission 1**:Operation Lead on new project / renovation in SEA**
- Operation lead on new projects in South-East Asia notably in Malaysia, Indonesia and Thailand
- Act as operations stream leader and mobilize the different stakeholders the production of deliverables for projects:

- Inform and manage internal contributors for the project to collect all the needs and requests
- Provide detailed product/construction standards
- Comment and validate master plan, design layouts & drawings, materials from Operational perspective
- Ensure design answer to operational need
- Provide & adjust staffing guide for programming/recruitment plan (HR)/budgets (Finance)
- Review the Business Case, POB and 1st year P&L
- Review OS&E list
- Organize experts’ site study when necessary
- Participate and provide inputs to A&D upon mockup room inspection
- Provide final product definition to Marketing on preparing product factsheet
- Notify the sponsor of any critical issues that need to be addressed through

**Mission 2: Operation on renovation in SEA**
- For renovation projects:

- Coordinate with different stake holders: P&S, A&D, Construction the renovation program
- Provide construction manager with the information to complete the construction program
- Ensure design answer to operational need
- Steer the progress of the project and make sure the scope, the program, the quality and timeline are respected
- Review OS&E list
- Provide adjustment on staffing if needed
- Provide final product definition to Marketing on preparing product factsheet
- Coordinate the communication with Marketing team on renovation schedule, impacts
- Resources to coordinate including design, construction, operations, HR, IT, Finance, Purchasing, Sales,
- Marketing and Revenue Management

**Mission 3: Deploys new product & services CAPEX road map**
- In line with with world wide and APAC priorities, leads the roll out of product and services strategic evolutions together with resorts’ teams with the support of the regional Product & Services expert team:

- Oversee the implementation and execution of the projects
- Controls product and services delivery compliance with quality standards to fulfill promise with clients
- Makes recommendations to improve operations, product and services (in terms of organization, budget, equipment )
- Cooperates with APAC Product & Services team to the definition of product evolution roadmap (knowledge of his/ her zone, benchmark, etc.)
- Liaise with Purchasing team to define the right product needs in the resort. Help to rationalize the scope of products & items we have in the resorts in order to gain in efficiency
- Follows and analyzes indicators (eg: Guest Feedback, weekly reports, local revenue etc.); makes recommendations, designs and follows up action plans

**Requirements**:

- Minimum Degree in Business, Hospitality or equivalent
- Minimum 5 years of relevant work experiences in Hospitality industry in upscale environment
- Possess excellent knowledge in hospitality operations management, hospitality product & experience
- Possess excellent communication skills, presentation skills, time management skills and the ability to follow up on action plans
- Possess a sense of business and high-tough in service
- Ability to work in high pressure environment