IT Operations Manager(Data Centre) contract

5 days ago

Singapore NTT SINGAPORE PTE. LTD. Full time

Spearheaded daily **IT Infra and DC operations ensuring system functionality, availability, data security, and compliance with industry standard.**
- **Lead a team of support engineers, assign R&R, performance review and roster arrangement to ensure operations **coverage.
- Conduct routine site inspection to assess the condition of the facilities, equipment, and adherence to safety protocols and procedures.
- Create and maintain **SOPs and policies **to ensure consistent and efficient DC operations. Provide Training to support engineers and vendors
- Oversee the **daily operations and monitor data centre device alerts **, **manage incidents for servers, KVM, Network devices, UPS, storage solutions, power, cooling and security.**
- Daily Ticket review with the team to ensure the SLA is achieved and maintain a proper ticket hygiene.
- **Maintain org chart, escalation matrix and the emergency contacts **lists.
- **Contract management, including outsourcing reviews, renewal process and ensuring compliance **with agreed terms.
- Manage **Data centre projects including DC migration, AD migration, Physical moving, decommissioning of servers **, physical to virtual migration, rack optimization and disposals of servers and equipment based on standard data sanitization practice.
- Manage **vendor relationships, including negotiating contracts, overseeing installations, and ensuring SLA compliance **.
- Manage DC inventory including rack layout, UPS, cabling, servers, storage, network equipment, KVM, keys, access cards, and PDU.
- **Tape inventory management including tape storage **and ship out/into DC. Conduct annual tape disposal exercise based on client’s policy.
- **Conduct capacity planning and forecasting to support future growth & scalability of DC structure **. Develop and implement a cost saving initiative that reduce operational expenses.
- Lead incident management, audit response coordination, improving the organization's readiness and resilience.
- Coordinate with **IT and network teams to ensure optimal performance and uptime of servers, storage **and network equipment.
- Maintain and regular review of DC handbook and DC access registry, access card control, rack keys log and CCTV review.
- **Disaster recovery planning and implementation efforts **to minimize downtime and data loss. Conduct DR drill exercise Annually.
- Generate Weekly, Monthly and Quarterly reports for the client on SLA, **DC Maintenance activity, power consumption, bandwidth utilization, UPS, operations, **major incidents and ongoing projects.

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