Assistant Manager, Data Centre Operations

1 week ago


Singapore Income Insurance Limited Full time

RESPONSIBILITIES Design, review and implementation of datacentre operations processes based on ITIL, industry best practices and income's business needs and the governance of its compliances. Data centre facility management which includes M&E as well as capacity, physical access and space expansion. Data centre facility management and operations which comprise of IT service management. Processes and procedures to facilitate data centre operations to function smoothly and efficiently. Project, IT procurement and vendor management. Keep abreast of the latest developments in computer technologies to see if any of them can be employed to improve the organisation's productivity. Facilitate all the audit and compliance activities such as IT health check, IT self‐assessment, internal IT audit, external IT audit and regulatory IT compliance and audit. Active member of infrastructure incident management team. Work closely with peers to carry out work effectively. Actively involved in datacentre relocation projects. Cross‐function support assisting server & storage team and IT service management team. REQUIREMENTS Degree in Computer Science, Computer or Electronics Engineering or Information Technology. At least 10 years of relevant IT experience in IT operation support and service management. Good knowledge of ITIL processes, IT infrastructure support, datacentre operations, servers, network, and IT security. Excellent communication (both oral and written). Good project, vendor and contract management skills. Pro‐active, dynamic, dedicated and responsible self‐starter with strong customer orientation and multi‐tasking capabilities. Knowledge in various IT platforms, systems (Windows/Linux/Solaris/VMWare), networks, SAN, backup technology, monitoring and ITSM tools. Certifications: ITIL V3 Foundation Certified, MUST Certified Project Manager (e.g., PMP, Prince2, CITPM)Certified Data Centre Professional – CDCP ServiceNow Certified System Administrator - CSA #J-18808-Ljbffr


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