Operations Director
3 days ago
**Job Summary
Reporting to the Group CEO, the Director of Spa and Wellness is responsible for providing leadership, support, direction, management, and supervision of the daily operations of Spa, Ayurvedic Clinic and all other health and wellness-related activities of Nuffield Welllness Private Limited.
**Key Responsibilities
Maintain the highest standards of treatment, service, satisfaction, and attention to details in accordance to company policies and standard operating procedures.
Recruit, on-board, train, develop, and motivate all colleagues to the required skills and service levels.
Establish the annual budget for the Spa and Wellness department and develop marketing strategies to achieve financial targets established.
Review schedules of therapists regularly and monitor treatment rooms utilization to maximize yield and operate at peak efficiency and productivity.
Design and set achievable goals and incentive programme (treatment and retail) for spa colleagues.
Regularly conduct market research and studies to understand market trends.
Responsible for inventory purchase and control for products, equipment, and supplies.
Conduct daily walkthroughs and ensure maintenance and housekeeping of all facilities and areas.
**Key Requirements
At least five (5) years of related working experience **in a similar position **in an international luxury hotel chain.
Experienced in creating spa treatment protocols and menus
Possess knowledge and experience with different types of massage, body and skincare, and retail products
Excellent customer service skills
Strong leadership skills
Good interpersonal and communication skills
Good team player
Strong knowledge of the Spa industry.
Experience in Business administration Preferred
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