Spare Parts Warranty Support Coordinator, Coa Apac
2 days ago
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
- SPARE PARTS
- Manage General Order Management which includes order entry, backlog management, coordinating of material shipments, ensuring on-time delivery and accurate invoicing of parts shipments based on sales orders.
- Interact with regional distributors and address spare parts inquiries, which includes providing quotations, verifying stock availability and handling shipment-related matters.
- Collaborate with Global Spare Parts team to ensure spare parts order fulfillment, maintain spare parts quality, resolving MOQ issues and address distributors' feedback.
- Liaise with Regional spare parts teams in both USA and EMEA to facilitate intercompany purchase order placement.
- Liaise with warehouse's outbound team to coordinate outbound shipment arrangements.
- Liaise with freight forwarders to ensure competitive pricing and arrangements.
- WARRANTY
- Handle in-warranty/out-warranty exchange requests.
- Generate credit notes for distributors after approval of RMA warranty claims.
- Collaborate with Distributors' Service Centers, Regional Service teams, QSL (Australia), SEMAS (Korea), and Foundever (Manila Call Center) to resolve warranty issues.
- Coordinate closely with the Global Technical Support and Quality Team to address warranty matters.
- CUSTOMER SERVICE
- Maintain the APAC customer service flow for uploading into Salesforce.
- Support the Customer Service Manager in preparing slides and handling project-related tasks.
HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.
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