Apac Sr Business Analyst

Join us as an APAC Senior Business Analyst / Product Owner to make more of your specialist expertise and experience.

Global Functions provide a wide range of services to the organization such as Business IT and Operations, Finance, Communications, Security and Human Resources. Its teams play a vital role in ensuring we deliver for our customers and achieve our business goals.

How you will create an impact

In this role, the Senior Business Analyst/Product Owner supports the AIG Travel business and owns the Travel Program of Work for the APAC region. This person will identify, assess, research, and resolve complex issues related to needs of the APAC region program of work. This person will be responsible for managing the backlog of requests, leading requirement refinement session, peer reviewing junior business analyst requests. This person will also create a roadmap for efficiencies and improvements, reviewing and presenting to business unit leaders in the APAC countries and senior IT leadership as well as create process maps and requirements while collaborating with key stakeholders throughout the APAC business.

Responsible for the onboarding and support of Travel's APAC program of work supporting direct to consumer, partner and agency distribution channels throughout the APAC region..
Responsible for the requirements gathering, implementation, and communication of issues, compliance and regulatory policy and requests within the program of work.
Facilitate requirements gathering sessions with internal and external stakeholders.
Create user stories.
Write acceptance criteria in collaboration with the testing team.
Review design and testing deliverables to ensure completeness of requirements.
Identify and implement continuous improvement opportunities.
Conduct training sessions with stakeholders and end users.
Liaise with project stakeholders to ensure external needs are met.
Work with legal on any contractual requirements.
Keep up to date on travel industry trends.
Upward management reporting of issues.
Manage internal and external business stakeholder relationships.
Manage issue tracking and resolution.

What you’ll need to succeed

Good experience as a Business Analyst/Project Manager within the Travel or Insurance industry preferred.
Good experience as a Business Analyst working in Agile Methodology.
Bachelor’s degree in Information Technology or other technical degree preferred.
Extensive knowledge of business analysis techniques and requirements tools.
Experienced in waterfall and agile methodologies. Knowledge of both preferred.
Ability to present information for decision making purposes with little or no direction.
Be self-empowered and know when to escalate issues appropriately.
Ability to multi-task and prioritize responsibilities.
Experience working in a multinational company with on and offshore resources and familiarity with complex integrated systems.
Exceptional analytical, interpersonal and written/verbal communication skills as well as relationship management skills.
Ability to effectively collaborate and work with project team members and stakeholders located globally to ensure success of project.
Excellent organizational and time-management skills to handle multiple tasks and meet delivery deadlines.
Keep up to date on current technology and payment industry best practices and regulatory trends

Ready to take your career to the next level? We would love to hear from you.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disabilit