Cloud Ba

**Roles and Responsibilities**
- **Analyse Business Needs**:

- Assess the Client needs, scope problems, and develop comprehensive business cases to address identified challenges.
- Perform user research, including interviews and surveys, to gather insights and map out user journeys.
- Identify pain points and opportunities for improvement in existing systems and processes.
- **Document and Evaluate Requirements**:

- Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with company objectives.
- Collaborate with vendor and app vendors to clarify requirements, design solutions, and ensure alignment with the company goals.
- **UX Design and Prototyping**:

- Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.
- Guide the outsourced vendor to ensure that solutions are user-centric and align with company's digital transformation objectives.
- Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.
- **QA & Testing**:

- Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.
- Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.
- Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.
- Oversee QA and testing processes to maintain quality and functionality.
- **Stakeholder Management and Communication**:

- Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.
- Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution's direction.
- Work with users to ensure smooth deployment and adoption of new solutions.
- **Business Analysis and Strategic Alignment**:

- Refine and clarify business needs, define solution scopes, and develop business cases that align with our strategic objectives.
- Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.
- Assess deployed solutions to ensure they meet the original business needs and objectives.

**Skills and Experience**:

- Hands-on experience in at least one full project development lifecycle or project maintenance.
- Experience in conducting user research, service journey mapping, and prototyping.
- Experience with DevOps practices, including version control, automated testing, and continuous improvement.
- Experience in implementing Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools such as Jenkins, AWS Code Pipeline, or GitLab CI.
- Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.
- Proficiency in using prototyping tools (e.g., Figma).
- Strong analytical, conceptualization, and problem-solving skills.
- Ability to diagnose and resolve technical issues quickly and efficiently.
- Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.
- Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
- Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.
- Ability to document processes, solutions, and best practices for both technical and non-technical audiences.

**Preferred Skills***:

- Consulting or Business Analysis experience, with certifications such as the Certification of Competency in Business Analysis (CCBA®) or Certified Business Analysis Professional (CBAP®) being advantageous.
- Knowledge of Web Content Management Systems (e.g., Sitecore) and Search Engine Systems (e.g., Lucidworks Fusion).
- Knowledge of infrastructure as code (IaC) tools like Terraform or AWS CloudFormation for automating deployments and managing cloud resources.
- Understanding of AWS security best practices, including IAM roles, VPC configurations, and secure data storage.
- Experience in designing, developing, and maintaining RESTful APIs.
- Knowledge of API authentication methods such as OAuth2, JWT, and API key management.
- Familiarity with government processes and cloud-based IT projects.Up-to-date knowledge of product trends, best practices, and relevant technologies.

Job ID 45107