Senior Operations Executive

5 days ago

Singapore MILKYWAY INTERNATIONAL CHEMICAL STORAGE PTE. LTD. Full time

Are you experienced in chemical logistics and passionate about operational excellence? We're looking for a Senior Operations Executive to join our team and lead the charge in warehouse operations, customer service, and billing accuracy — all while upholding the highest standards of safety and compliance.

**What You’ll Do**:
Warehouse Operations (Chemical Handling)
- Manage daily operations for chemical warehousing, including receiving, storage, inventory, and dispatch
- Ensure compliance with EHS and Dangerous Goods regulations
- Monitor product condition, temperature control, segregation, and hazardous material SOPs
- Coordinate with transporters and warehouse teams for timely deliveries

Customer Service
- Act as the main contact for key clients, handling order fulfillment and special requests
- Work with transport, billing, and regulatory teams to exceed customer expectations
- Manage complaints and execute service recovery with professionalism
- Ensure accurate documentation (COA, SDS, permits, etc.)

Billing & Documentation
- Validate service-based billing: storage, handling, transport, permits
- Issue accurate invoices and handle disputes
- Maintain rate schedules and customer billing templates
- Support month-end closing and financial reporting

**What We’re Looking For**:

- 3-5 years of experience in chemical warehousing/logistics
- Strong Microsoft Excel skills; familiar with ERP/WMS & billing systems
- Detail-oriented with excellent problem-solving and communication skills
- Experienced in handling documentation and financial reporting

**Bonus Points If You Have**:

- Training in Dangerous Goods Handling (e.g., IMDG, DG Awareness)
- Knowledge of MCP or other customer-specific logistics portals
- Experience with Class 3/6/8/9 hazardous substances

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